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 Post subject: Crash Log?
PostPosted: Tue Jun 17, 2008 11:47 am 

Joined: Thu Jan 22, 2004 9:22 am
Posts: 729
Location: West London
Hi,

I'm having real problems with Live 7 crashing consistantly.

Is there a crash log file or text file that's generated that I can send to Ableton.

Thanks

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MacBook Pro, Mavericks, Live 9.1, Logic Pro X, Komplete 9, Audio Damage, Fabfilter, Camel, Waves plugs.


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 Post subject:
PostPosted: Tue Jun 17, 2008 12:05 pm 

Joined: Tue Apr 24, 2007 2:56 pm
Posts: 1412
Location: Ableton Headquarters
Hi,

if you´re on a Mac, there´s a crash-log/crash-reporter file in this directory:

user/library/logs/crash-reporter/liveXXXXX

The following information would as well be helpful when you contact support@ableton.com

1. Your version of Live (if you don't know which version you use, see the Live "about" window)
2. Your computer configuration and operating system
3. Your audio hardware
4. A detailed description of the problem

If you are having technical problems with Live, it is helpful if you attach your Live "Log.txt" file to the e-mail. This file contains useful information for identifying problems. The Log.txt file can be found in following location:

* Windows (Live 4 and later versions): C:/Documents and Settings/your user name/Application Data/Ableton/Live/Preferences
* Mac OS X: /User/Library/Preferences/Ableton

Note that on some Windows systems the application data folder is hidden by default. Here is what you have to do to make it visible:

Windows XP/2000

1. Launch Explorer.
2. Select Tools/Folder Options/View.
3. Check "Show hidden files and folders."


Best,

Jörg

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ableton support team
support@ableton.com


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 Post subject:
PostPosted: Tue Jun 17, 2008 4:08 pm 

Joined: Thu Jan 22, 2004 9:22 am
Posts: 729
Location: West London
Hi,

I'm on Windows not Mac.

Is there a crash log in Windows?

Thanks

_________________
MacBook Pro, Mavericks, Live 9.1, Logic Pro X, Komplete 9, Audio Damage, Fabfilter, Camel, Waves plugs.


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 Post subject:
PostPosted: Tue Jun 17, 2008 8:30 pm 

Joined: Sat Dec 15, 2001 11:46 am
Posts: 1730
Location: ableton
Hello wildcon,

No, it does not exist on windows.

Best,
Christian


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 Post subject:
PostPosted: Wed Jun 18, 2008 12:05 am 

Joined: Mon Sep 17, 2007 8:55 am
Posts: 2203
What about "C:/Documents and Settings/your user name/Application Data/Ableton/Live/Preferences/Crash"?

There can be found both .ALS and .CFG files in there. Are those only copies of the crashing set and preferences.cfg or is there any kind of log in there?


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 Post subject:
PostPosted: Wed Jun 18, 2008 6:45 am 

Joined: Sat Dec 15, 2001 11:46 am
Posts: 1730
Location: ableton
Timur wrote:
What about "C:/Documents and Settings/your user name/Application Data/Ableton/Live/Preferences/Crash"?

There can be found both .ALS and .CFG files in there. Are those only copies of the crashing set and preferences.cfg or is there any kind of log in there?


No, this aren´t any Log files, this are files needed to recover from a crashed set.

Best,
Christian


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 Post subject: im also experiencing crashes!!!
PostPosted: Thu Jun 19, 2008 9:28 pm 

Joined: Wed Oct 18, 2006 11:55 pm
Posts: 12
Location: RaiNfoRd
yes, i have recently dwnloaded 7.0.7 and am experincing crashes all over the show.

Live is crashing....

On start up.

When loading previous set from the file tab.

In the middle of rendering to disk - live renders the set to a wav file then crashes without making the accompanying .als file.

.... wot dya reckon guys, could this be a sudden problem with my machine or a problem with the update.

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:lol: SeANi0@ReViBE Recordings
www.myspace.com/seani0revibe


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