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 Post subject: Avoid the Crash Report screen
PostPosted: Mon Apr 04, 2011 8:05 pm 

Joined: Sat Jan 02, 2010 5:57 pm
Posts: 44
I never liked that Bug/Crash Report screen. I understand its usefulness, but only if you intend to send your bug in to Ableton. Also, it can seriously slow down the reload times plus you have to manually close that screen.

Thankfully I found the way to avoid it. All you'd need to do, is remove the 0 byte CrashDetection.cfg file.
On windows 7 it's located in
C:\Users\[username]\AppData\Roaming\Ableton\Live[version]\Preferences\
On XP, that would be
C:\Documents and Settings\[username]\Application Data\Ableton\Live[version]\Preferences\

The way I do it, is to start Live from a DOS script that simply deletes this file and then starts Live.

I hope this is not considered too dirty a hack. If it is, please feel free to remove this post.
Also, if there is a cleaner way to do it, I would like to hear about that.

This may have been mentioned or requested before, but I think no one is going to send in a bug report the first time Live crashes on something. You're going to have to make sure the issue can be reproduced, so you'd have to start Live at least a second time, which would offer the opportunity to then choose to have the Crash Report be displayed the next time it crashes.

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 Post subject: Re: Avoid the Crash Report screen
PostPosted: Wed Apr 06, 2011 10:34 am 

Joined: Sun Dec 06, 2009 10:26 pm
Posts: 3461
Location: Wageningen, Netherlands
Not meant to be snobby or anything; but IMO the best way to avoid it is not to have any crash at all ;-)

I tend to agree with your comment about the first time a crash occurs, but even then this information might be useful for Ableton. Would we all stop sending in those reports then it (c/w)ould make their live (or better put: our lives in the end) a whole lot harder.

And I wouldn't worry about the post being inappropriate; in the end its still the user's decision what to do anyway.

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Using the Big Trio: Live 9 Suite, Max (for Live) and Reason 6.5.
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 Post subject: Re: Avoid the Crash Report screen
PostPosted: Thu Apr 07, 2011 3:54 pm 

Joined: Sat Jun 12, 2010 1:03 am
Posts: 183
Thanks a lot! Very useful.

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 Post subject: Re: Avoid the Crash Report screen
PostPosted: Mon Apr 22, 2013 8:40 am 

Joined: Tue May 15, 2012 11:28 am
Posts: 75
ShelLuser wrote:
Not meant to be snobby or anything; but IMO the best way to avoid it is not to have any crash at all ;-)

I tend to agree with your comment about the first time a crash occurs, but even then this information might be useful for Ableton. Would we all stop sending in those reports then it (c/w)ould make their live (or better put: our lives in the end) a whole lot harder.

And I wouldn't worry about the post being inappropriate; in the end its still the user's decision what to do anyway.


Almost all my crashes are caused by my ASIO drivers - so I really want that Crash report screen to go for good...


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 Post subject: Re: Avoid the Crash Report screen
PostPosted: Tue Sep 03, 2013 7:28 pm 

Joined: Mon Jul 09, 2012 2:30 pm
Posts: 4
Just short to pin this down for once and all.

Because what many users don't realize is that there is also the need for Ableton starting completly without a user in a media installation usage. In this szenatio the crash report comes up everytime because the installation gets just shut down from the power switch.

I write it down here so that I don't have to find it out a third time:

Create a .Bat file and use the following commandlines.

DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\CrashDetection.cfg"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Log.txt"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Undo.cfg"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Crash"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live Reports"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp"
rmdir "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp" /S /Q
MD "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp"


cheers


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 Post subject: Re: Avoid the Crash Report screen
PostPosted: Tue Sep 24, 2013 1:11 pm 

Joined: Tue Sep 24, 2013 9:37 am
Posts: 1
Thanks a lot tek1!


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 Post subject: Re: Avoid the Crash Report screen
PostPosted: Sun Sep 29, 2013 11:13 am 

Joined: Wed Aug 31, 2011 12:03 am
Posts: 426
Location: Narnia
K1D1M35N wrote:
Not meant to be snobby or anything; but IMO the best way to avoid it is not to have any crash at all ;-)

I tend to agree with your comment about the first time a crash occurs, but even then this information might be useful for Ableton. Would we all stop sending in those reports then it (c/w)ould make their live (or better put: our lives in the end) a whole lot harder.

And I wouldn't worry about the post being inappropriate; in the end its still the user's decision what to do anyway.


Some PC users have problems, because hardware is different then maybe your Mac, or your overly expensive PC.

If you have a PC and still think you are better than everyone... go to FL studio with all the other people that think the same. Maybe you'll teach them something that's actually useful. ;)

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 Post subject: Re: Avoid the Crash Report screen
PostPosted: Mon Sep 30, 2013 12:34 am 

Joined: Mon Apr 26, 2010 6:38 am
Posts: 1336
footsy wrote:
K1D1M35N wrote:
Not meant to be snobby or anything; but IMO the best way to avoid it is not to have any crash at all ;-)

I tend to agree with your comment about the first time a crash occurs, but even then this information might be useful for Ableton. Would we all stop sending in those reports then it (c/w)ould make their live (or better put: our lives in the end) a whole lot harder.

And I wouldn't worry about the post being inappropriate; in the end its still the user's decision what to do anyway.


Some PC users have problems, because hardware is different then maybe your Mac, or your overly expensive PC.

If you have a PC and still think you are better than everyone... go to FL studio with all the other people that think the same. Maybe you'll teach them something that's actually useful. ;)


:D

I like how even though you didn't even know if he had a PC or a MAC that you came up with a "flame" that covers both bases even though that post was as flammable as a wet brick.

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 Post subject: Re: Avoid the Crash Report screen
PostPosted: Tue Nov 11, 2014 9:47 am 

Joined: Tue Jul 07, 2009 10:27 am
Posts: 11
tek1 wrote:
Just short to pin this down for once and all.

Because what many users don't realize is that there is also the need for Ableton starting completly without a user in a media installation usage. In this szenatio the crash report comes up everytime because the installation gets just shut down from the power switch.

I write it down here so that I don't have to find it out a third time:

Create a .Bat file and use the following commandlines.

DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\CrashDetection.cfg"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Log.txt"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Undo.cfg"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Crash"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live Reports"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp"
rmdir "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp" /S /Q
MD "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp"


cheers


This is exactly what I'm looking for but I don't know how to fix it?!
I'm making an instrument for schoolkids, with an integrated PC running Ableton Live. The teacher has to power on the machine without a screen or mouse etc, just hit the power knob and at the end of the day hit the powerknob again, so the PC will shut down. Everytime Live should just loads its template without asking for anything, like crashreports etc. I think the answer is in the above text but maybe someone can help me succeed this issue. Any help apreciated!


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 Post subject: Re: Avoid the Crash Report screen
PostPosted: Wed Nov 12, 2014 8:19 pm 

Joined: Wed Aug 31, 2011 12:03 am
Posts: 63
What I'd enjoy even further would be a section-by-section tour of the crash log such that individuals can parse data and come to their own conclusions as to what caused the crash.
I'm thankful that they reply, nonetheles the ableton team will only have time to reply with whatever caused the final straw. There's probably lots more folks can do to promulgate stability in their sessions.


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