Avoid the Crash Report screen

Share your Ableton Live secrets here
Post Reply
lx71
Posts: 44
Joined: Sat Jan 02, 2010 5:57 pm

Avoid the Crash Report screen

Post by lx71 » Mon Apr 04, 2011 8:05 pm

I never liked that Bug/Crash Report screen. I understand its usefulness, but only if you intend to send your bug in to Ableton. Also, it can seriously slow down the reload times plus you have to manually close that screen.

Thankfully I found the way to avoid it. All you'd need to do, is remove the 0 byte CrashDetection.cfg file.
On windows 7 it's located in
C:\Users\[username]\AppData\Roaming\Ableton\Live[version]\Preferences\
On XP, that would be
C:\Documents and Settings\[username]\Application Data\Ableton\Live[version]\Preferences\

The way I do it, is to start Live from a DOS script that simply deletes this file and then starts Live.

I hope this is not considered too dirty a hack. If it is, please feel free to remove this post.
Also, if there is a cleaner way to do it, I would like to hear about that.

This may have been mentioned or requested before, but I think no one is going to send in a bug report the first time Live crashes on something. You're going to have to make sure the issue can be reproduced, so you'd have to start Live at least a second time, which would offer the opportunity to then choose to have the Crash Report be displayed the next time it crashes.
Check out the UltraDevice http://vimeo.com/21841158. A DeviceComponent with more than 8 controls!
Here is my music: http://soundcloud.com/goalex

ShelLuser
Posts: 3572
Joined: Sun Dec 06, 2009 10:26 pm
Location: Wageningen, Netherlands

Re: Avoid the Crash Report screen

Post by ShelLuser » Wed Apr 06, 2011 10:34 am

Not meant to be snobby or anything; but IMO the best way to avoid it is not to have any crash at all ;-)

I tend to agree with your comment about the first time a crash occurs, but even then this information might be useful for Ableton. Would we all stop sending in those reports then it (c/w)ould make their live (or better put: our lives in the end) a whole lot harder.

And I wouldn't worry about the post being inappropriate; in the end its still the user's decision what to do anyway.
With kind regards,

Peter

Using the Big Trio: Live 9 Suite, Max5 / M4l and Reason 6.5.
Blog: SynthFan

2be
Posts: 184
Joined: Sat Jun 12, 2010 1:03 am

Re: Avoid the Crash Report screen

Post by 2be » Thu Apr 07, 2011 3:54 pm

Thanks a lot! Very useful.

K1D1M35N
Posts: 74
Joined: Tue May 15, 2012 11:28 am

Re: Avoid the Crash Report screen

Post by K1D1M35N » Mon Apr 22, 2013 8:40 am

ShelLuser wrote:Not meant to be snobby or anything; but IMO the best way to avoid it is not to have any crash at all ;-)

I tend to agree with your comment about the first time a crash occurs, but even then this information might be useful for Ableton. Would we all stop sending in those reports then it (c/w)ould make their live (or better put: our lives in the end) a whole lot harder.

And I wouldn't worry about the post being inappropriate; in the end its still the user's decision what to do anyway.
Almost all my crashes are caused by my ASIO drivers - so I really want that Crash report screen to go for good...

tek1
Posts: 4
Joined: Mon Jul 09, 2012 2:30 pm

Re: Avoid the Crash Report screen

Post by tek1 » Tue Sep 03, 2013 7:28 pm

Just short to pin this down for once and all.

Because what many users don't realize is that there is also the need for Ableton starting completly without a user in a media installation usage. In this szenatio the crash report comes up everytime because the installation gets just shut down from the power switch.

I write it down here so that I don't have to find it out a third time:

Create a .Bat file and use the following commandlines.

DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\CrashDetection.cfg"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Log.txt"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Undo.cfg"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Crash"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live Reports"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp"
rmdir "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp" /S /Q
MD "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp"


cheers

earlyodaka
Posts: 1
Joined: Tue Sep 24, 2013 9:37 am

Re: Avoid the Crash Report screen

Post by earlyodaka » Tue Sep 24, 2013 1:11 pm

Thanks a lot tek1!

footsy
Posts: 424
Joined: Wed Aug 31, 2011 12:03 am
Location: Narnia

Re: Avoid the Crash Report screen

Post by footsy » Sun Sep 29, 2013 11:13 am

K1D1M35N wrote:Not meant to be snobby or anything; but IMO the best way to avoid it is not to have any crash at all ;-)

I tend to agree with your comment about the first time a crash occurs, but even then this information might be useful for Ableton. Would we all stop sending in those reports then it (c/w)ould make their live (or better put: our lives in the end) a whole lot harder.

And I wouldn't worry about the post being inappropriate; in the end its still the user's decision what to do anyway.
Some PC users have problems, because hardware is different then maybe your Mac, or your overly expensive PC.

If you have a PC and still think you are better than everyone... go to FL studio with all the other people that think the same. Maybe you'll teach them something that's actually useful. ;)
"A Positive mind is the Key to success" - Tydi

jestermgee
Posts: 3134
Joined: Mon Apr 26, 2010 6:38 am
Contact:

Re: Avoid the Crash Report screen

Post by jestermgee » Mon Sep 30, 2013 12:34 am

footsy wrote:
K1D1M35N wrote:Not meant to be snobby or anything; but IMO the best way to avoid it is not to have any crash at all ;-)

I tend to agree with your comment about the first time a crash occurs, but even then this information might be useful for Ableton. Would we all stop sending in those reports then it (c/w)ould make their live (or better put: our lives in the end) a whole lot harder.

And I wouldn't worry about the post being inappropriate; in the end its still the user's decision what to do anyway.
Some PC users have problems, because hardware is different then maybe your Mac, or your overly expensive PC.

If you have a PC and still think you are better than everyone... go to FL studio with all the other people that think the same. Maybe you'll teach them something that's actually useful. ;)
:D

I like how even though you didn't even know if he had a PC or a MAC that you came up with a "flame" that covers both bases even though that post was as flammable as a wet brick.

elektruck
Posts: 11
Joined: Tue Jul 07, 2009 10:27 am

Re: Avoid the Crash Report screen

Post by elektruck » Tue Nov 11, 2014 9:47 am

tek1 wrote:Just short to pin this down for once and all.

Because what many users don't realize is that there is also the need for Ableton starting completly without a user in a media installation usage. In this szenatio the crash report comes up everytime because the installation gets just shut down from the power switch.

I write it down here so that I don't have to find it out a third time:

Create a .Bat file and use the following commandlines.

DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\CrashDetection.cfg"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Log.txt"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Undo.cfg"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Crash"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live Reports"
DEL /S /Q "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp"
rmdir "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp" /S /Q
MD "C:\Users\USER\AppData\Roaming\Ableton\Live Reports\Temp"


cheers
This is exactly what I'm looking for but I don't know how to fix it?!
I'm making an instrument for schoolkids, with an integrated PC running Ableton Live. The teacher has to power on the machine without a screen or mouse etc, just hit the power knob and at the end of the day hit the powerknob again, so the PC will shut down. Everytime Live should just loads its template without asking for anything, like crashreports etc. I think the answer is in the above text but maybe someone can help me succeed this issue. Any help apreciated!

braduro
Posts: 194
Joined: Wed Aug 31, 2011 12:03 am

Re: Avoid the Crash Report screen

Post by braduro » Wed Nov 12, 2014 8:19 pm

What I'd enjoy even further would be a section-by-section tour of the crash log such that individuals can parse data and come to their own conclusions as to what caused the crash.
I'm thankful that they reply, nonetheles the ableton team will only have time to reply with whatever caused the final straw. There's probably lots more folks can do to promulgate stability in their sessions.

Post Reply