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 Post subject: Unable to open ableton project :( any tips?
PostPosted: Tue Jan 22, 2013 8:32 am 

Joined: Tue May 18, 2004 7:16 pm
Posts: 27
Hi,

I have a problem opening one of my .als Ableton project files. I get this message:

An error occurred while reading “C:\Doccuments and Settings\………” Apparently, the document was created by a more recent, and incompatible, version of Live than this.

(Unknown base type id247)


I created the project using Live 5.2.2, the same one I am trying to open it with. I have tried opening two different backups of the same file but get the same message.

Any ideas what I might be able to do in order to open the project file?

I have tried opening the project after deleting the preference file and also removing the VST's from their folder but no luck.

I will be gutted if I can't get it to work.

:cry:


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 Post subject: Re: Unable to open ableton project :( any tips?
PostPosted: Tue Jan 22, 2013 8:54 am 

Joined: Mon Feb 22, 2010 4:50 pm
Posts: 11636
Location: MacAbleton Towers, sunny Manchester.
Bit of a long shot, but open package contents (right click) and look for any unusual file names with bits added on, make a copy and store it on the desktop, and then try deleting the bit of the file name that looks as if it's been added.

Also try the following

- close Live
- delete the "Preferences.cfg" , "Undo.cfg", "CrashDetection.cfg" and "Template.als"  and "Undo.cfg"  files (if available) from
/Users/user1/Library/Preferences/Ableton/Live

- delete the content of these two folders:
/Users/user1/Library/Application Support/Ableton/Live /Database/
and
/Users/user1/Library/Caches/Ableton/Cache/Web/

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 Post subject: Re: Unable to open ableton project :( any tips?
PostPosted: Tue Jan 22, 2013 9:49 am 

Joined: Tue May 18, 2004 7:16 pm
Posts: 27
Hi Funken,

Thanks for the reply. I should have said but I am a WindowsXP user. I guess you are Mac? The file still won't open but I have tried some of the things ou suggested.

funken wrote:
Bit of a long shot, but open package contents (right click) and look for any unusual file names with bits added on, make a copy and store it on the desktop, and then try deleting the bit of the file name that looks as if it's been added.


Do you mean right click the .als file in the (Windows) Explorer environment or from within Ableton?

funken wrote:
- close Live
- delete the "Preferences.cfg" , "Undo.cfg", "CrashDetection.cfg" and "Template.als"  and "Undo.cfg"  files (if available) from
/Users/user1/Library/Preferences/Ableton/Live


I think I have found them in Windows here:

C:\Documents and Settings\Jon\Application Data\Ableton

I deleted thecontenet of the crash folder, "Preferences.cfg" , "Undo.cfg"


funken wrote:
- delete the content of these two folders:
/Users/user1/Library/Application Support/Ableton/Live /Database/
and
/Users/user1/Library/Caches/Ableton/Cache/Web/


I found a .db file here and removed it:

C:\Documents and Settings\Jon\Application Data\Ableton\Cache\Index

I could not find a cache/web folder though.

Cheers for your help :)


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 Post subject: Re: Unable to open ableton project :( any tips?
PostPosted: Tue Jan 22, 2013 9:52 am 

Joined: Mon Feb 22, 2010 4:50 pm
Posts: 11636
Location: MacAbleton Towers, sunny Manchester.
yeah mac. Try right clicking on the .als yeah, for options to see what's inside.

Failing that, contact support@ableton.com

By the way, you are on 5. Now is an excellent time to upgrade, and it might solve the problem.

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 Post subject: Re: Unable to open ableton project :( any tips?
PostPosted: Tue Jan 22, 2013 10:14 am 

Joined: Tue May 18, 2004 7:16 pm
Posts: 27
I right clicked within Ableton but get the error message. In the Windows Explorer environment I get just the basic file info (size and location). :(

I have emailed support so fingers crossed.

Ireally would upgrade to the latest version butI reckon I would then have to get a new PC and its not just within my budget at the mo. Still getting mileage out of 5 but it would be intersting to get all the extra features.

cheers


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