Has anyone had issues contacting support?

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jsbachsonata
Posts: 2
Joined: Fri Nov 20, 2020 9:50 pm

Has anyone had issues contacting support?

Post by jsbachsonata » Fri Nov 20, 2020 9:51 pm

Hi all,

Anyone having an extremely hard time getting hold of support? I have contacted support (via their form submission system since phone is unavailable) on four separate occasions this week and have received zero response on a new Ableton order. Is this normal?

Mark

Tarekith
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Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
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Re: Has anyone had issues contacting support?

Post by Tarekith » Sat Nov 21, 2020 12:10 am

Our support line is backed up much more than normal since Covid started. They'll definitely get back to you, it's just taking longer than normal, sorry!
Tarekith
Ableton Forum Administrator
InnerPortalStudio.com - Professional Audio Mastering

jsbachsonata
Posts: 2
Joined: Fri Nov 20, 2020 9:50 pm

Re: Has anyone had issues contacting support?

Post by jsbachsonata » Sat Nov 21, 2020 2:50 am

Thank you Tarekith!

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