The Forum needs a new subforum: "Help & Troubleshooting"
The Forum needs a new subforum: "Help & Troubleshooting"
The Music and Audio Production subforum is absolutely overrun by posts about problems people are having. There's simply no room for discussions about actual "Music and Audio Production". And I think that is sad.
This subforum could be the go to place to discuss making music in Live, with only small adjustments. Right now, it's a tech support forum.
I know the "Tips & Tricks" subforum exists. But not every aspect of music production is a trick.
This subforum could be the go to place to discuss making music in Live, with only small adjustments. Right now, it's a tech support forum.
I know the "Tips & Tricks" subforum exists. But not every aspect of music production is a trick.
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Re: The Forum needs a new subforum: "Help & Troubleshooting"
The User's Help Exchange subforum is still there but it's been locked for years - since Ableton released the Answers help site. Then the Answers site closed cos barely anyone used it. Maybe the UHE will be unlocked again if enough people ask for it, but i dunno - i don't have any idea how many people come here these days. It was a lot busier years ago...
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Re: The Forum needs a new subforum: "Help & Troubleshooting"
I’d like the UHE to re-open. Golden years !
MacBook Pro 13" Retina i7 2.8 GHz OS 10.13, L10.0.1, M4L.
MacStudio M1Max 32Go OS 12.3.1
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Re: The Forum needs a new subforum: "Help & Troubleshooting"
We'll think about it, thanks for your thoughts everyone.
tarekith
https://tarekith.com
https://tarekith.com
Re: The Forum needs a new subforum: "Help & Troubleshooting"
I'm against it, people already treat other users like servants, demanding immediate answers and complaining about the help they get (again, from other users), will be worse without that warning in the locked Help forum.
Should be the opposite, should enforce more harshly the "this forum is not for support" rule.
Copypaste link to support >> Lock thread.
Boom, end of story.
[edit: Thinking a bit, no matter how the forum is organized people are going to behave the same. I think I'm gonna be OK with new subforum or not.]
Should be the opposite, should enforce more harshly the "this forum is not for support" rule.
Copypaste link to support >> Lock thread.
Boom, end of story.
[edit: Thinking a bit, no matter how the forum is organized people are going to behave the same. I think I'm gonna be OK with new subforum or not.]
Last edited by pottering on Thu Dec 12, 2019 5:53 pm, edited 1 time in total.
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Re: The Forum needs a new subforum: "Help & Troubleshooting"
I didn't even realise Answers had closed.
I guess that's how engaging it was. There was no reason to hang out there.
If only someone had criticised it relentlessly when it was launched perhaps they'd have realised it was a bad idea.
I guess that's how engaging it was. There was no reason to hang out there.
If only someone had criticised it relentlessly when it was launched perhaps they'd have realised it was a bad idea.
Re: The Forum needs a new subforum: "Help & Troubleshooting"
That was the biggest issue with both Answers and the Help Exchange Forum. The only people who visit those places are the people with the problem, not the people with the answers. At least with people asking in the Music and Audio Production sub forum, there's a chance someone who can help will actually read it.
We've been tossing around some ideas for re-organizing the forums a bit, we'll think about this aspect some more.
We've been tossing around some ideas for re-organizing the forums a bit, we'll think about this aspect some more.
tarekith
https://tarekith.com
https://tarekith.com
Re: The Forum needs a new subforum: "Help & Troubleshooting"
Probably linking it the forums from main Ableton.com site might reinvigorate them a bit.
But forums are weird. The old people get annoyed by the novices asking "how do I make the beats sounds good" and the new people get very insulted when they are told "perhaps you should check out the manual for your cracked software". Both of these are as a result of flaws in the solution supplied.
Forums have flaws, alongside benefits.
The benefits are - they are a good shit talking zone very good for drifting threaded single topic conversations, but ... the Reddit branching tree model is probably better for nice divergent topical branches.
The forum model is like the pub, it's loud and fun and dominated by the loudest characters, but not necessarily the best for authoritative facts.
The pitfalls are - there's no library of knowledge attached. No Wiki. Look at the pinned threads here, these show the shortcomings of the Forum model. great ideas un-categorised.
Common answers ought to be updatable in a user editable wiki, searchable, tagged, with MVP status conferring some edit / admin / ranking privileges. There used to be some knowledgable cats on here. But time dudes. They used to contribute. All that knowledge is lost now, like tears, in rain.
The "Answers" solution suffered by being isolated from any kind of community. There was no incentive. It was a library staffed by volunteers in a desert.
tl;dr
fork some decent forum software, incorporate a "Tips, tricks and common questions" wiki for user contributions. Moderation will be OK if Ableton actually invest in their own community.
But forums are weird. The old people get annoyed by the novices asking "how do I make the beats sounds good" and the new people get very insulted when they are told "perhaps you should check out the manual for your cracked software". Both of these are as a result of flaws in the solution supplied.
Forums have flaws, alongside benefits.
The benefits are - they are a good shit talking zone very good for drifting threaded single topic conversations, but ... the Reddit branching tree model is probably better for nice divergent topical branches.
The forum model is like the pub, it's loud and fun and dominated by the loudest characters, but not necessarily the best for authoritative facts.
The pitfalls are - there's no library of knowledge attached. No Wiki. Look at the pinned threads here, these show the shortcomings of the Forum model. great ideas un-categorised.
Common answers ought to be updatable in a user editable wiki, searchable, tagged, with MVP status conferring some edit / admin / ranking privileges. There used to be some knowledgable cats on here. But time dudes. They used to contribute. All that knowledge is lost now, like tears, in rain.
The "Answers" solution suffered by being isolated from any kind of community. There was no incentive. It was a library staffed by volunteers in a desert.
tl;dr
fork some decent forum software, incorporate a "Tips, tricks and common questions" wiki for user contributions. Moderation will be OK if Ableton actually invest in their own community.
Re: The Forum needs a new subforum: "Help & Troubleshooting"
If you're already at it: could you please rename "The Lounge" to "MacBook Pro", or maybe even better "Asperger's Shithole"?!
Yes?
Rahad Jackson wrote:My Awesome Mix Tape #6
Re: The Forum needs a new subforum: "Help & Troubleshooting"
Why so negative? Better be constructive to get improvement.........If you're already at it: could you please rename "The Lounge" to "MacBook Pro", or maybe even better "Asperger's Shithole"?!
Yes?
Greetings from Miyaru.
Prodaw i7-7700, 16Gb Ram, Focusrite Scarlett 18i20 3rd gen, ESI M4U eX, Reason 12, Live Suit 10, Push2, Presonus Eris E8 and Monitor Station V2, Lexicon MPX1,
Korg N1, Yamaha RM1x
Prodaw i7-7700, 16Gb Ram, Focusrite Scarlett 18i20 3rd gen, ESI M4U eX, Reason 12, Live Suit 10, Push2, Presonus Eris E8 and Monitor Station V2, Lexicon MPX1,
Korg N1, Yamaha RM1x
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Re: The Forum needs a new subforum: "Help & Troubleshooting"
What else would you discuss?
But as in, in reality, if you look at the numbers of posts that are about something other then "help me with my problem", actually you'd end up with about a post a week, for what you might as well use carrier pigeon or fax.
Unless you are saying that the true elite are scared away from the forum for fear of n00b! but if that's the case you are drifting into an elitist in-group clique and and out group.
I ask for help, but I also read a lot of things I don't comment on and I learn in silence. EG all 11 odd pages of the most obscure knowledge thread was all amazing, but I wouldn't dare say I have remotely good enough knowledge to input things into a conversation like that. However I also try to help when I can - in particular if I see someone whose first few posts are going replyless down the feed. I was that person a while ago, I hope I've gradually become less so, but I feel like your elitist board would be dull and lifeless, whereas the help me board would give no help. But if, even without the help, a novice becomes a master on the "help me" board, then they'd have friends and connections that when they stopped needing the help they would stay in "their" board.
But as in, in reality, if you look at the numbers of posts that are about something other then "help me with my problem", actually you'd end up with about a post a week, for what you might as well use carrier pigeon or fax.
Unless you are saying that the true elite are scared away from the forum for fear of n00b! but if that's the case you are drifting into an elitist in-group clique and and out group.
I ask for help, but I also read a lot of things I don't comment on and I learn in silence. EG all 11 odd pages of the most obscure knowledge thread was all amazing, but I wouldn't dare say I have remotely good enough knowledge to input things into a conversation like that. However I also try to help when I can - in particular if I see someone whose first few posts are going replyless down the feed. I was that person a while ago, I hope I've gradually become less so, but I feel like your elitist board would be dull and lifeless, whereas the help me board would give no help. But if, even without the help, a novice becomes a master on the "help me" board, then they'd have friends and connections that when they stopped needing the help they would stay in "their" board.
The Subject
www.mortalitech.com
www.mortalitech.com
Re: The Forum needs a new subforum: "Help & Troubleshooting"
Thanks all for your feedbacks. As Erik said that’s something we’ve discussed and I’d personally like some kind of improvements... not sure what exactly though so please keep your ideas coming.
Sure, the forum is not what it was 10 years ago, lots of resourceful people have moved to other places, internet uses have changed etc... Still, I’d be very happy to find and apply ideas that would bump this forum and help finding quality informations and constructive discussions.
Send us ideas for Christmas
Sure, the forum is not what it was 10 years ago, lots of resourceful people have moved to other places, internet uses have changed etc... Still, I’d be very happy to find and apply ideas that would bump this forum and help finding quality informations and constructive discussions.
Send us ideas for Christmas
Ableton Forum Moderator
Re: The Forum needs a new subforum: "Help & Troubleshooting"
Funny thing for me is, when I first started using the forum, UHE was the primary area I would go to. I’d occasionally check out the production one to see if there was any excitement, but I mostly just liked helping people get un-stuck so they could understand the software better and move forward.
When that shut down, I eventually started checking out the other parts of the forum more regularly haha.
A combination of it being less busy, the software being more popular, and YouTube offering a lot of solutions, I think makes it such that far fewer people are going to randomly take the time to hop into this forum.. which requires a little effort to end up at in the first place, and ask for a help question. But if they’re that desperate, we can hopefully find a way to help them get it sorted haha
Edit: on a side note, I’ve been more busy with other things lately so I’m not contributing as often lately as I did in the past.
When that shut down, I eventually started checking out the other parts of the forum more regularly haha.
A combination of it being less busy, the software being more popular, and YouTube offering a lot of solutions, I think makes it such that far fewer people are going to randomly take the time to hop into this forum.. which requires a little effort to end up at in the first place, and ask for a help question. But if they’re that desperate, we can hopefully find a way to help them get it sorted haha
Edit: on a side note, I’ve been more busy with other things lately so I’m not contributing as often lately as I did in the past.
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Re: The Forum needs a new subforum: "Help & Troubleshooting"
a link to here from the main site (on the help page?) would be a good start..[jur] wrote:I’d be very happy to find and apply ideas that would bump this forum and help finding quality informations and constructive discussions.
Re: The Forum needs a new subforum: "Help & Troubleshooting"
I have one indirectly related suggestion:
Put back the search option in the online manual.
Could be in any way, a search box, a loupe icon button that shows a search box, a link to a search page anywhere, anything.
Put back the search option in the online manual.
Could be in any way, a search box, a loupe icon button that shows a search box, a link to a search page anywhere, anything.
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