Has anyone bought ableton and not receive confirmation?

Discussion of anything not related to audio or music production
Post Reply
Bweezerlyfe
Posts: 2
Joined: Sun Aug 02, 2020 6:16 pm

Has anyone bought ableton and not receive confirmation?

Post by Bweezerlyfe » Sun Aug 02, 2020 6:19 pm

Bought it on the 29th with an edu license. After a business day I still hadn’t received payment confirmation, an update on my order page, or anything else... though I still have my payment reference and my CC was billed. Emailed support and haven’t heard anything. How long does this usually take?

Tarekith
Posts: 17633
Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
Contact:

Re: Has anyone bought ableton and not receive confirmation?

Post by Tarekith » Sun Aug 02, 2020 7:18 pm

Did you purchase direct from Ableton? Our support team is flooded with requests at the moment and reply times are a bit longer than normal, please have a bit more patience and they will get back to you asap. Thanks!

Bweezerlyfe
Posts: 2
Joined: Sun Aug 02, 2020 6:16 pm

Re: Has anyone bought ableton and not receive confirmation?

Post by Bweezerlyfe » Sun Aug 02, 2020 7:23 pm

Yes. Bought it directly. Not the biggest deal. It’s just since I didn’t receive any email confirmation- even fo purchase, I’m worried I paid a bunch of money and somehow it got lost in the system.

Tarekith
Posts: 17633
Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
Contact:

Re: Has anyone bought ableton and not receive confirmation?

Post by Tarekith » Sun Aug 02, 2020 9:37 pm

Double check your credit card, see if it as a hold for the funds placed against it.

Post Reply