Ableton sent me wrong file, and I can't contact them! Very frustrating.
Posted: Thu Sep 24, 2020 10:05 am
Why is it so damn hard to get installation support from Ableton?
They gave me the wrong key file - but I can't contact them!
...
I have recently revived my old Audio/Music PC.
It is an old 32-bit 2.8 GHz Pentium 4 running Windows XP 32-bit.
It works fine, and has 4G RAM + 256GB HDD + som legacy pro video boards.
No office, no browser, no facebook - perfect as a Music Machine.
I used to use Steinberg CX as DAW, but want to give Live a try, as it has evolved much since 2005.
I have a Live Lite license that came with the Behringer UCA200 that I am using with the machine.
The version on the CD is 4.x, but I wanted to try out v8.x which is the last 32-bit XP version that seems to match my system specs.
As the PC is Windows XP, it is a stand-alone PC not connected to the Internet for security.
I therefore tried the "authorize off-line" process as described on Ableton.com.
The key provided on the cover of the original installation CD didn't work, as it was "associated with different email address".
Strange - I don't remember ever installing the software, I am quite sure I never created an Ableton account.
Ableton won't allow me to contact tech support, as I do not have a full-version license.
Erh... what?
Only option was to ask for a replacement license key sent to me, by prooving I owned the HW.
To do so, I needed to select type of HW, then attach a picture of the HW (+ the CD). So I did.
I couldn't select the Behringer UCA200 as the HW type. Not sure if thay makes any difference.
Ableton did authorised a new license for me on my account page, and I have a new key from there.
But this doesn't work either, neither in 4.x or 8.x
Dragging the authorization file to the application gives me "No valid license found in server response".
Looking on my account page, I can see the license is for 64-bit v10 on a Mac, and I have a 32-bit XP on a PC.
I don't have a Mac, and I couldn't even use v10 on the machine, as it's a 32-bit CPU!
I can't contact support to tell them to send me a proper license.
And I can't re-request a replacement key, as I ableton.com says "I have already done this."
I know it's Live Lite, and they appently don't provide teach support for this anymore.
But it's more a principle thing. How on earth do I contact Ableton to tell them that they sent me the wrong license?
Mail pigeons? Telepathy?
(It might soon be right back to Steinberg again...)
They gave me the wrong key file - but I can't contact them!
...
I have recently revived my old Audio/Music PC.
It is an old 32-bit 2.8 GHz Pentium 4 running Windows XP 32-bit.
It works fine, and has 4G RAM + 256GB HDD + som legacy pro video boards.
No office, no browser, no facebook - perfect as a Music Machine.
I used to use Steinberg CX as DAW, but want to give Live a try, as it has evolved much since 2005.
I have a Live Lite license that came with the Behringer UCA200 that I am using with the machine.
The version on the CD is 4.x, but I wanted to try out v8.x which is the last 32-bit XP version that seems to match my system specs.
As the PC is Windows XP, it is a stand-alone PC not connected to the Internet for security.
I therefore tried the "authorize off-line" process as described on Ableton.com.
The key provided on the cover of the original installation CD didn't work, as it was "associated with different email address".
Strange - I don't remember ever installing the software, I am quite sure I never created an Ableton account.
Ableton won't allow me to contact tech support, as I do not have a full-version license.
Erh... what?
Only option was to ask for a replacement license key sent to me, by prooving I owned the HW.
To do so, I needed to select type of HW, then attach a picture of the HW (+ the CD). So I did.
I couldn't select the Behringer UCA200 as the HW type. Not sure if thay makes any difference.
Ableton did authorised a new license for me on my account page, and I have a new key from there.
But this doesn't work either, neither in 4.x or 8.x
Dragging the authorization file to the application gives me "No valid license found in server response".
Looking on my account page, I can see the license is for 64-bit v10 on a Mac, and I have a 32-bit XP on a PC.
I don't have a Mac, and I couldn't even use v10 on the machine, as it's a 32-bit CPU!
I can't contact support to tell them to send me a proper license.
And I can't re-request a replacement key, as I ableton.com says "I have already done this."
I know it's Live Lite, and they appently don't provide teach support for this anymore.
But it's more a principle thing. How on earth do I contact Ableton to tell them that they sent me the wrong license?
Mail pigeons? Telepathy?
(It might soon be right back to Steinberg again...)