Has anyone had issues contacting support?

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jsbachsonata
Posts: 2
Joined: Fri Nov 20, 2020 9:50 pm

Has anyone had issues contacting support?

Post by jsbachsonata » Fri Nov 20, 2020 9:51 pm

Hi all,

Anyone having an extremely hard time getting hold of support? I have contacted support (via their form submission system since phone is unavailable) on four separate occasions this week and have received zero response on a new Ableton order. Is this normal?

Mark

Tarekith
Posts: 19074
Joined: Fri Jan 07, 2005 11:46 pm
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Re: Has anyone had issues contacting support?

Post by Tarekith » Sat Nov 21, 2020 12:10 am

Our support line is backed up much more than normal since Covid started. They'll definitely get back to you, it's just taking longer than normal, sorry!

jsbachsonata
Posts: 2
Joined: Fri Nov 20, 2020 9:50 pm

Re: Has anyone had issues contacting support?

Post by jsbachsonata » Sat Nov 21, 2020 2:50 am

Thank you Tarekith!

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