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 Post subject: Ableton Web Connecter.exe has stopped working
PostPosted: Tue Jan 23, 2018 3:24 am 

Joined: Tue Jan 23, 2018 3:21 am
Posts: 1
Hi, I got a launchkey and Ableton two days ago, and I am now having issues with Ableton getting two messages upon starting: "Ableton Web Connector.exe has stopped working" and "Ableton Index.exe has stopped working" both with the option of closing the program. When I click it nothing happens, and while the program shows that it is registering audio, nothing comes through speakers or headphones. Can someone point me in a direction to the solution? Thank you.


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 Post subject: Re: Ableton Web Connecter.exe has stopped working
PostPosted: Fri Feb 09, 2018 4:59 pm 

Joined: Tue Jun 20, 2017 10:44 pm
Posts: 1
I'm having the same issue after upgrading to Live 10 :/
Already tried re-installing everything, didn't work.
While my audio works, I cannot use online authentication and have to do it manually via the offline method.


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 Post subject: Re: Ableton Web Connecter.exe has stopped working
PostPosted: Sun Feb 18, 2018 8:08 pm 

Joined: Sun Feb 18, 2018 8:06 pm
Posts: 1
I did not upgrade but recently did a fresh install of Ableton 9.7.5 and have exactly the same issue on Windows 10 (all updates).
"Ableton Web Connector.exe has stopped working" and "Ableton Index.exe has stopped working" both with the option of closing the program. When I click it nothing happens, and while the program shows that it is registering audio, nothing comes through speakers or headphones.

There is not even a crashdump in C:\Users\ben\AppData\Roaming\Ableton\Live Reports

Looks like a BUG to me, please advise


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 Post subject: Re: Ableton Web Connecter.exe has stopped working
PostPosted: Tue Feb 20, 2018 3:19 am 

Joined: Tue Feb 20, 2018 3:07 am
Posts: 2
I am having the same issue. I installed the Live 10 demo last week. Purchased a Launchkey Mini and installed Live 9 Lite today. After receiving both the "Ableton Web Connector.exe has stopped working" and "Ableton Index.exe has stopped working" errors, I uninstalled and deleted everything related to Ableton (including my downloads folder). I re-downloaded Live 9 Lite from my user account page and installed it again.

I am now only receiving the "Ableton Index.exe has stopped working" message but am still unable to authenticate my license.

I can close the error message and still click "Authorize with ableton.com", however I am only able to download Live 9 lite. An "Authenticate" button does not appear on my user account page next to my Live 9 Lite license per the Knowledge Base's instructions, only a download link. A "Communicating with Live" popup appears for about a 1/4 of a second when I navigate to my Licenses page but nothing happens.

Has anyone had any success with this?


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 Post subject: Re: Ableton Web Connecter.exe has stopped working
PostPosted: Tue Feb 20, 2018 5:08 am 

Joined: Tue Feb 20, 2018 3:07 am
Posts: 2
I believe I solved the issue.

I replaced the Ableton Index file with the Windows 32-bit Version (installed 64-bit version originally). This was per a recommendation I found on Reddit. The "Ableton Index.exe has stopped working" message no longer appears. I had issues authorizing with Google Chrome as well but I installed and used Firefox to authorize and that ended up working.

Now my Launchkey's pads however are getting stuck. I think i got a dud 8O


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 Post subject: Re: Ableton Web Connecter.exe has stopped working
PostPosted: Tue Feb 20, 2018 3:24 pm 

Joined: Fri Jan 07, 2005 11:46 pm
Posts: 16775
Location: Ableton Forum Administrator
Hey everyone, why are you posting this in the Live 8 beta forum? :)

_________________
Erik M.
InnerPortalStudio.com - Professional Audio Mastering


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