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 Post subject: Push 2 faulty power button
PostPosted: Thu Apr 13, 2017 2:50 pm 

Joined: Thu Apr 13, 2017 2:44 pm
Posts: 7
I just purchased Ableton Push 2. I got home and got very excited about experimenting with this beauty. However my excitement was short lived. When I switched Push 2 on it told me it was updating firmware then it told me to switch Push off and back on again. I switched it off but the problem is I cannot switch it back on. I tried keeping the power button pressed with my finger and it does switch on but once I release my finger it powers off again.

I phoned up my local music store and reported it as a defect. I have to take it back to get replacement. However I have already registered Push 2 on my Ableton account. How can I unregister it?


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 Post subject: Re: Push 2 faulty power button
PostPosted: Thu Apr 13, 2017 3:32 pm 

Joined: Fri Jan 07, 2005 11:46 pm
Posts: 16346
Location: Ableton Forum Administrator
Contact support@ableton.com.

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Erik M.
InnerPortalStudio.com - Professional Audio Mastering


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 Post subject: Re: Push 2 faulty power button
PostPosted: Fri Apr 14, 2017 2:04 pm 

Joined: Thu Apr 13, 2017 2:44 pm
Posts: 7
I contacted Ableton support and they managed to remove the Push 2 licence just in case I get a new replacement instead of a repair.

I took the Push 2 back to my local music store and the store manager tested it. He managed to get the unit switched on but when he switched it off and switched it on again the Push 2 wouldn't go on. This confirmed that there was a mechanical fault with the power button and there is probably a loose connection inside.

The store manager told me that he will send it back for a possible replacement or refund but I will not get news until next week.


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 Post subject: Re: Push 2 faulty power button
PostPosted: Thu Apr 20, 2017 3:44 pm 

Joined: Thu Apr 13, 2017 2:44 pm
Posts: 7
I received my Push 2 replacement today and so far so good the power button works. Here's hoping it stays that way.


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 Post subject: Re: Push 2 faulty power button
PostPosted: Thu Apr 20, 2017 4:32 pm 

Joined: Fri Jan 07, 2005 11:46 pm
Posts: 16346
Location: Ableton Forum Administrator
Great news, thanks for keeping us updated!

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Erik M.
InnerPortalStudio.com - Professional Audio Mastering


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