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 Post subject: Push 2 faulty power button
PostPosted: Thu Apr 13, 2017 2:50 pm 

Joined: Thu Apr 13, 2017 2:44 pm
Posts: 7
I just purchased Ableton Push 2. I got home and got very excited about experimenting with this beauty. However my excitement was short lived. When I switched Push 2 on it told me it was updating firmware then it told me to switch Push off and back on again. I switched it off but the problem is I cannot switch it back on. I tried keeping the power button pressed with my finger and it does switch on but once I release my finger it powers off again.

I phoned up my local music store and reported it as a defect. I have to take it back to get replacement. However I have already registered Push 2 on my Ableton account. How can I unregister it?


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 Post subject: Re: Push 2 faulty power button
PostPosted: Thu Apr 13, 2017 3:32 pm 

Joined: Fri Jan 07, 2005 11:46 pm
Posts: 16593
Location: Ableton Forum Administrator
Contact support@ableton.com.

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Erik M.
InnerPortalStudio.com - Professional Audio Mastering


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 Post subject: Re: Push 2 faulty power button
PostPosted: Fri Apr 14, 2017 2:04 pm 

Joined: Thu Apr 13, 2017 2:44 pm
Posts: 7
I contacted Ableton support and they managed to remove the Push 2 licence just in case I get a new replacement instead of a repair.

I took the Push 2 back to my local music store and the store manager tested it. He managed to get the unit switched on but when he switched it off and switched it on again the Push 2 wouldn't go on. This confirmed that there was a mechanical fault with the power button and there is probably a loose connection inside.

The store manager told me that he will send it back for a possible replacement or refund but I will not get news until next week.


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 Post subject: Re: Push 2 faulty power button
PostPosted: Thu Apr 20, 2017 3:44 pm 

Joined: Thu Apr 13, 2017 2:44 pm
Posts: 7
I received my Push 2 replacement today and so far so good the power button works. Here's hoping it stays that way.


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 Post subject: Re: Push 2 faulty power button
PostPosted: Thu Apr 20, 2017 4:32 pm 

Joined: Fri Jan 07, 2005 11:46 pm
Posts: 16593
Location: Ableton Forum Administrator
Great news, thanks for keeping us updated!

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Erik M.
InnerPortalStudio.com - Professional Audio Mastering


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 Post subject: Re: Push 2 faulty power button
PostPosted: Thu Sep 28, 2017 7:55 pm 

Joined: Tue Jun 13, 2017 5:52 pm
Posts: 2
I received my Push 2 today...and have exactly the same issue as you describe, Artmuzz.

Power button will not latch and I can't turn the unit on without keeping it pressed in.

Have contacted Ableton re. the license number, and will speak the the retailer in the morning.

I just wanted to place this on record that the problem is clearly not a one-off....

:cry:


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 Post subject: Re: Push 2 faulty power button
PostPosted: Thu Sep 28, 2017 10:40 pm 

Joined: Thu Nov 17, 2011 10:33 pm
Posts: 7
Had the same problem out-of-the-box with my first Push 2, replaced by local music shop I purchased from (Rock Shop in NZ)

2nd Push 2 had a faulty pitch bend touch strip out-of-the-box, would jump to max randomly, again replaced

3rd Push 2 has been perfect so far

One of those occasion where very happy to have purchased locally, rather than trying to save $ by purchasing online from overseas


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 Post subject: Re: Push 2 faulty power button
PostPosted: Fri Sep 29, 2017 9:04 am 

Joined: Tue Jun 13, 2017 5:52 pm
Posts: 2
wayne.rudd wrote:
Had the same problem out-of-the-box with my first Push 2, replaced by local music shop I purchased from (Rock Shop in NZ)

2nd Push 2 had a faulty pitch bend touch strip out-of-the-box, would jump to max randomly, again replaced

3rd Push 2 has been perfect so far

One of those occasion where very happy to have purchased locally, rather than trying to save $ by purchasing online from overseas


Regarding the power switch - I would hope they might change it to a rocker switch rather than a latching pushbutton type one, at some point in the future.

If my replacement one works I think I might just leave the switch turned on forever, and turn the power on/off at the mains socket!


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 Post subject: Re: Push 2 faulty power button
PostPosted: Fri Sep 29, 2017 11:00 pm 

Joined: Thu Nov 17, 2011 10:33 pm
Posts: 7
The push switch on my Push 1 felt and worked much better. You would need to unplug USB as well, as without external power it will still be powered on by USB alone - so the mains on/off trick doesn't really work.


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 Post subject: Re: Push 2 faulty power button
PostPosted: Wed Nov 08, 2017 11:05 am 

Joined: Wed Nov 08, 2017 11:03 am
Posts: 1
Seems to be more than an occasional thing. I have the exact same issue. Took the Push 2 out of the box, first time it worked. But switching off after the firmware update I now need to keep the button pressed otherwise it will not stay on. This looks like a QC issue Ableton should put some focus on.


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