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 Post subject: problem with pad on push2
PostPosted: Thu Nov 01, 2018 5:20 pm 

Joined: Thu Nov 01, 2018 5:14 pm
Posts: 3
Hello! I am from Russia, I am writing through a translator. Help me please. One pad sticks on my push2, push is almost new, there were no defects. I use Live 9.7.7 , macOS Sierra.
I tried to reinstall Live, and also tried to install Live 10. This did not help


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 Post subject: Re: problem with pad on push2
PostPosted: Thu Nov 01, 2018 5:29 pm 

Joined: Fri Jan 07, 2005 11:46 pm
Posts: 17146
Location: Ableton Forum Administrator
Best to contact support@ableton.com, or take it back to where you bought it and exchange for a new one.

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 Post subject: Re: problem with pad on push2
PostPosted: Thu Nov 01, 2018 10:34 pm 

Joined: Mon Apr 26, 2010 6:38 am
Posts: 2929
Have you tried adjusting the sensitivity of your pads in your Push settings? Could be that one pad is just a little more sensitive than others and triggering if the sensitivity is too low. Otherwise, as Tarekith has suggested.

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 Post subject: Re: problem with pad on push2
PostPosted: Fri Nov 02, 2018 4:49 am 

Joined: Thu Nov 01, 2018 5:14 pm
Posts: 3
manipulation of the sensitivity of the pads also did not produce results


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 Post subject: Re: problem with pad on push2
PostPosted: Fri Nov 02, 2018 9:38 am 

Joined: Mon Jan 14, 2013 7:42 pm
Posts: 371
Tarekith wrote:
Best to contact support@ableton.com, or take it back to where you bought it and exchange for a new one.


Contact support to make sure if it's a problem with the hardware, I purchased a defective Push and they exchanged it for me.


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 Post subject: Re: problem with pad on push2
PostPosted: Fri Nov 02, 2018 11:35 am 

Joined: Thu Nov 01, 2018 5:14 pm
Posts: 3
McAnix wrote:
Tarekith wrote:
Best to contact support@ableton.com, or take it back to where you bought it and exchange for a new one.


Contact support to make sure if it's a problem with the hardware, I purchased a defective Push and they exchanged it for me.


I have already turned in support. waiting for a response from them


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