Push 2 repair

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ruanconner
Posts: 4
Joined: Tue Dec 01, 2020 5:05 am

Push 2 repair

Post by ruanconner » Thu Feb 18, 2021 3:20 am

Anyone know if Ableton repairs Push 2's/gives you the option to send one into them? I have been having issues with my Push 2 that I am 100% certain is from the device itself as I have tested it with multiple different laptops/setups. I had been talking with support towards the end of last year, although with weeks between responses; but it has now been almost 2 months and I have yet to receive a response back. I've had the Push for about 4 years and purchased it new from an ebay seller so I don't believe it would fall under any warranty. If anyone knows whether or not Ableton repairs the units or if anywhere else is able to repair it would be very helpful.

[jur]
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Posts: 2600
Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Push 2 repair

Post by [jur] » Thu Feb 18, 2021 9:13 am

I would have say "contact your dealer first", but it sure doesn't sound like an option since you got it from eBay.
It's not under warranty anymore after 4 years, and so you did things right by contacting support@ableton.com... unfortunately everything takes so long since covid.
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