New Push 2 pad triggering adjacent pad

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Soulasidd
Posts: 2
Joined: Sat Feb 20, 2021 1:01 pm

New Push 2 pad triggering adjacent pad

Post by Soulasidd » Sat Feb 20, 2021 1:04 pm

Whenever I tap a pad on the push 2, it sometimes also triggers the adjacent pad at a lower velocity? I don't understand why this is happening, is it a defect? I just bought the push and it just got delivered to me so it's fresh out the box.
Sometimes it'll also get stuck one pad.
I'm not sure if it's defective or if I'm doing something wrong.
I'm using it with a usb hub, could that be the problem?

Tarekith
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Re: New Push 2 pad triggering adjacent pad

Post by Tarekith » Sat Feb 20, 2021 5:22 pm

Sounds like a defect for sure, I'd contact the store you bought it from and ask for a replacement.
Tarekith
Ableton Forum Administrator
Inner Portal Studio - Professional Audio Mastering

Soulasidd
Posts: 2
Joined: Sat Feb 20, 2021 1:01 pm

Re: New Push 2 pad triggering adjacent pad

Post by Soulasidd » Sat Feb 20, 2021 7:21 pm

Yeah I actually bought it straight from Ableton....
I've contacted them for technical support.
Hopefully they give me a replacement which isn't defective.
Thanks! Just making sure it really is a defect.

Tarekith
Posts: 17775
Joined: Fri Jan 07, 2005 11:46 pm
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Re: New Push 2 pad triggering adjacent pad

Post by Tarekith » Sat Feb 20, 2021 10:39 pm

It definitely shouldn't do that by default. I'd try another USB cable and a different USB port on your computer just to be sure though.
Tarekith
Ableton Forum Administrator
Inner Portal Studio - Professional Audio Mastering

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