Note to Live cloud not syncing properly

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vjmandala
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Note to Live cloud not syncing properly

Post by vjmandala » Mon Nov 14, 2022 6:10 am

Hi, recently bought Note, love it so far.

I am having an issue with cloud arm. I logged in to cloud via Live 11 Lite fine, have set up Note Cloud in settings ok, the Set I created has synced to Live, but only the folder appears once I open Live and click cloud folder. Any idea as to why when I select cloud folder in Live only a folder (of same name as Note Set) appears, with a expand black triangle next to folder name, but nothing appears when I try expanding folder.

Thanks in advance.

[jur]
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Re: Note to Live cloud not syncing properly

Post by [jur] » Mon Nov 14, 2022 11:53 am

I know there's a few issues sometimes in this area so it could be a bug.
Best would be to contact Support.
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vjmandala
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Location: melbourne, aust
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Re: Note to Live cloud not syncing properly

Post by vjmandala » Wed Nov 16, 2022 4:25 am

thanks.

contact form to submit..
https://help.ableton.com/hc/en-us/artic ... XH8JSN3MG4

Though I don't think as a Live Lite user only that I can access support. I purchase the Note App, not ready for the big smoke just yet :)

Can anyone offer any other suggestions re the Note Ableton Cloud sync issues?

pottering
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Re: Note to Live cloud not syncing properly

Post by pottering » Wed Nov 16, 2022 8:06 pm

Note is listed as a separate product in that contact form, you can use that option.
♥♥♥

vjmandala
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Location: melbourne, aust
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Re: Note to Live cloud not syncing properly

Post by vjmandala » Thu Nov 17, 2022 5:44 am

Thanks for feedback. The contact form only exists via the Sales link. Not Knowledge Base link, unless I missed something. Let's see how that goes.

[jur]
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Re: Note to Live cloud not syncing properly

Post by [jur] » Thu Nov 17, 2022 7:06 am

vjmandala wrote:
Thu Nov 17, 2022 5:44 am
Thanks for feedback. The contact form only exists via the Sales link. Not Knowledge Base link, unless I missed something. Let's see how that goes.
If you click the link from my 1st post, it should direct you to your ableton.com account's support request form.
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vjmandala
Posts: 14
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Location: melbourne, aust
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Re: Note to Live cloud not syncing properly

Post by vjmandala » Thu Nov 17, 2022 11:07 pm

cheers. For fear of feeling like a real noob here, regarding the Support link you provide above, there are these to options below.

Contact Support
Sales support
Get in touch with us if you’ve got some questions before you buy a product, or if you need help with your order, license or the authorisation process.
Submit your sales questions
https://help.ableton.com/hc/requests/ne ... 6195104c23

AND

Technical support
Technical support is only available for users of full Live versions: Intro, Standard or Suite.
Please visit our Knowledge Base where you can search for articles to help you.
https://ableton.zendesk.com/hc

Unless I just cant see it, only the Sales Support option allows sending a contact form request. Knowledge base seems to only give access to FAQs, which dont address my issue.
Last edited by vjmandala on Sun Nov 20, 2022 11:20 pm, edited 1 time in total.

[jur]
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Re: Note to Live cloud not syncing properly

Post by [jur] » Fri Nov 18, 2022 12:27 am

Oh, I think you don't get access to technical support because you're using Live Lite.
You can submit a bug report from Note, though.
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vjmandala
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Location: melbourne, aust
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Re: Note to Live cloud not syncing properly

Post by vjmandala » Wed Nov 23, 2022 2:12 am

Support sent me this.. Worked for me..
Could you please try step 3 in the following article (even if you have used the right email address) to try and reset the connection: https://help.ableton.com/hc/en-us/artic ... 1436098972 

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