Can't drag and drop audio

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sigabort
Posts: 370
Joined: Fri Feb 06, 2009 1:45 pm
Location: London

Can't drag and drop audio

Post by sigabort » Fri Jul 13, 2012 11:08 am

Hi, Live is not appearing as a D&D target when dropping from explorer, Windows 7.

Go back to 8.3 and it's fine.

I've tried this with Live open on it's own and then with Soundforge open, so I can clearly see Live is not a target when dragging the file over it, but when I then move on to Soundforge I can drop it in there.

Lee

[mal]
Posts: 515
Joined: Wed Jun 20, 2012 10:51 am

Re: Can't drag and drop audio

Post by [mal] » Fri Jul 13, 2012 11:27 am

Hi Sigabort,

I can't reproduce the problem dragging 16/24 bit waves to the Live gui under Windows 7
Which formats are you dragging?, is it compressed mp3, ogg or alike?.

best,
Mads

sigabort
Posts: 370
Joined: Fri Feb 06, 2009 1:45 pm
Location: London

Re: Can't drag and drop audio

Post by sigabort » Fri Jul 13, 2012 11:49 am

Hi. Hmmmm... i'm dragging a 16 bit wav back into Live that I've just exported from Live.

I've tried dragging .mp3s and files from other locations aswell with no joy.

Lee

[mal]
Posts: 515
Joined: Wed Jun 20, 2012 10:51 am

Re: Can't drag and drop audio

Post by [mal] » Mon Jul 16, 2012 12:42 pm

hi Sigaport,

Please upload a few of the problematic files and send me the download link, we are not able to reproduce the problem and need info.

- If you are using windows 7, do you have admin rights. (locate the live.exe, right click and see which rights you have to run this application)
- I see you tried dragging from other locations, did you try from a flash drive or USB stick?

Best,
Mads

sigabort
Posts: 370
Joined: Fri Feb 06, 2009 1:45 pm
Location: London

Re: Can't drag and drop audio

Post by sigabort » Mon Jul 16, 2012 4:02 pm

https://www.dropbox.com/s/a39wvcwagehw1 ... -Audio.wav

It's literally happening with all audio files.

Live is set to run as administrator. This is happening on both Windows 7 installations I have (one is Pro, one is Ultimate)

Lee

[mal]
Posts: 515
Joined: Wed Jun 20, 2012 10:51 am

Re: Can't drag and drop audio

Post by [mal] » Wed Jul 18, 2012 1:33 pm

Hi Lee,

The file loads fine by dnd from the windows browser here. To get closer to this problem please contact support at support@ableton.com since there is something on your system that would prevent this from working - which is not a general audio file nor Live problem. They have a chance of inspecting your system. I hope to see this analyzed and fixed.

Best,
Mads

sigabort
Posts: 370
Joined: Fri Feb 06, 2009 1:45 pm
Location: London

Re: Can't drag and drop audio

Post by sigabort » Wed Jul 18, 2012 5:15 pm

Ok, will do. Thx Mads

[mal]
Posts: 515
Joined: Wed Jun 20, 2012 10:51 am

Re: Can't drag and drop audio

Post by [mal] » Thu Jul 19, 2012 11:01 am

Hi,

I hope the support session will show what is going on on your system. For now I am locking this thread since it seems local on your machine and no other user is reporting similar problems.

best,
Mads

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