Unable to purchase?

Discussion of music production, audio, equipment and any related topics, either with or without Ableton Live
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Joined: Tue Aug 28, 2012 4:54 am

Unable to purchase?

Post by TakeAbow » Wed Mar 06, 2013 8:31 am

Having trouble with the online shop.

Tried 3 different credit cards. All say that my financial institution declined the transaction. Called them, they did not block the charge.

Would use paypal, but it seems to not be an option?

You're making this difficult Ableton, I'm trying to give you my money and your shop won't take it. I'm going to be irate if I can't buy before the intro price period ends.

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Joined: Mon Mar 22, 2010 7:27 pm

Re: Unable to purchase?

Post by technosoldier » Wed Mar 13, 2013 2:15 am

I have been trying to purchase Ableton Live 9 all day today and it keeps giving me:

The financial institution has declined the transaction. Please check the data you have entered.

My bank says they don't even see the transaction coming through and this is pissing me off because it is March 12 and it is the deadline. I live in San Antonio, TX, USA and its now 9:12 pm here and I still cannot get it to go through. :evil:

What is up Ableton? I have the money and have been trying to give it to you all day today and something is wrong on your side.

Anyone know anything about this?

Thanks.... :?


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Joined: Wed Nov 30, 2011 7:46 pm

Re: Unable to purchase?

Post by jmsherry » Sun May 19, 2013 6:03 pm

Yeah, Ableton!! What ^^ said.

Do you really want to throw away £1000 at a time, or do you want to sort your ecommerce out?!

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Re: Unable to purchase?

Post by Rinsemeister » Sun May 19, 2013 6:38 pm

Bitwig anybody......

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Re: Unable to purchase?

Post by Blendton » Sun May 19, 2013 8:23 pm

ure your cookies are "DMZ-like" enabed and did you even try just for ONE try to shut off every blocking shit,

Becausewhen upgraded my Suite 8 Box to the 9 one on March 10th 1st tru was the last fail ^

Haven't noticed that "disable cokies filtering / or in the other manner : enable every cookie to show up" ; at least doing the trick before restarting your browser or even OS, then retry purchasing

I managed to méke it @ 2nd try/solve ! on Windows 8 IE10, I saw Ableton recommends Chrome in their Help, but if somehow that huge zombie-network Google shit (hell, Googlee, what a disgu sting and shitty offering lucrative BUT "free" but lucrative but >>> no way.

BTW, cookies...
Antoine, aka Blendton.

OS : Windows 8 Professional with Media Center - x64
Ableton Live 9 Suite (64-bit) & Ableton Suite 8 + Max for Live (32-bit)
Toshiba Qosmio F750 + lenticular glasses-free 3D
i7 2670QM 2,20GHz - 2x4GB DDR3-1333 - 5400rpm HDD

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Re: Unable to purchase?

Post by ark » Sun May 19, 2013 8:34 pm

Perhaps your credit card does not allow overseas transactions.

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