Push Broken wont turn on! SOLVED
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Re: Push Broken wont turn on! SOLVED
Damn it doesn't have a
"Are you sure you want to do this?" kind of message?
That's bad
"Are you sure you want to do this?" kind of message?
That's bad
Re: Push Broken wont turn on! SOLVED
even if it does or doesnt have a confirmation they shouldnt enable a midi/firmware dump that would break their own product, that would just seem like something that would be done as an initial step of qa testing each release for push, 'does it show up in midi devices', 'does dump work', then move on to functionality
Re: Push Broken wont turn on! SOLVED
^ i haven't seen anyone else have this issue. it's probably just a one off thing... hopefully, anyway.
... and nice to hear that you got some good customer service.
glad you got it sorted.badeshi wrote:Just to complete this thread... it now works!!
I spoke to Ableton on the phone who were very helpful and worked through several methods until it worked again.
Advice is DO NOT PRESS 'DUMP'!
but if you do contact Ableton and you should be good!
thanks for help
... and nice to hear that you got some good customer service.
Re: Push Broken wont turn on! SOLVED
I did the same thing when I plugged mine in (hit dump) and it bricked. I just kept power cycling and, eventually, it came back to life.
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Re: Push Broken wont turn on! SOLVED
Hey look it's B. Mad Murphy. Knew I'd see you troll this forum at some point!
Re: Push Broken wont turn on! SOLVED
i did the same and i restartet live + push. push said that there is no firmware installed and i should use the "dump" button. i did this and the firmware was installed againIlliac wrote:I did the same thing when I plugged mine in (hit dump) and it bricked. I just kept power cycling and, eventually, it came back to life.
really worse button, it never worked on any of my devices.
Re: Push Broken wont turn on! SOLVED
Any chance you can upload the document they sent or post the process here? Would love to get this issue resolved, I bricked mine while trying to customize the color schemes.
Cheers!
Cheers!
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Re: Push Broken wont turn on! SOLVED
Yeah, tell us the secret, 4 months waiting for this and I pressed 'dump' and for some reason tech support is a bit busy..
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Re: Push Broken wont turn on! SOLVED
Gutted, after hours of hair tearing it turns out Push is fine and it's a dodgy USB hub I bought from Maplins today that caused all the trouble..
In the words of Homer Simpson 'D'oh!'..
In the words of Homer Simpson 'D'oh!'..
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Re: Push Broken wont turn on! SOLVED
It would be very helpful if you or Ableton published the info you received. Other users would actually have a chance of figuring out what is happening, and resolve issues on their own...badeshi wrote:I spoke to Ableton on the phone who were very helpful and worked through several methods until it worked again.
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Re: Push Broken wont turn on! SOLVED
Here is the fix! (What to do if Push dies after a midi dump!)
I just spent the whole morning trying to get through to Ableton support to fix this, for I, too, thought I broke my Push! Why they wouldn't put a note on a piece of paper in the box saying "do not midi dump to Push!", I don't know, but anyway...
OK, so here are the steps...
1. Make sure you are running the latest version of Live 9. A demo version will work fine.
2. Open up Live. Go to preferences and then to midi.
3. While holding down the shift button on Push, turn the power on.
4. It should say "Failsafe firmware updater - please use update app to update firmware.
5. Then Live should take over and update Push and it will work again!
That's what worked for me! Good Luck! Don't do that again
If it doesn't solve your problem, contact customer support. It might take a few hours to get through just be patient and keep calling like they are a radio station.
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Re: Push Broken wont turn on! SOLVED
Oh, Customer Support asked me to try to uninstall the Push driver in Device Manager (this is for Windows). I could not see Push as a device in the Device Manager (only in gray in Ableton's Midi Tab/Control Surfaces), therefore I could not uninstall the driver since it was not there. I don't know if this will even really help but if holding down shift doesn't work try uninstalling the Push drivers in window or mac and maybe that will help.
Some other things that they had me do were...
1. Hold down shift on Push while powering up push when the USB is not connected.(Similar procedure as above post)
2. Hold down play on Push while powering up push when the USB is not connected. (Starts demo mode.)
3. This first guy I talked to asked me to hold down shift while powering up Push and so I did - I held down Shift on the computer keyboard! Well that didn't work so, I got passed to the other guy and then I realized - ohh he meant Shift on the Push! Clarity in communication is everything!
Some other things that they had me do were...
1. Hold down shift on Push while powering up push when the USB is not connected.(Similar procedure as above post)
2. Hold down play on Push while powering up push when the USB is not connected. (Starts demo mode.)
3. This first guy I talked to asked me to hold down shift while powering up Push and so I did - I held down Shift on the computer keyboard! Well that didn't work so, I got passed to the other guy and then I realized - ohh he meant Shift on the Push! Clarity in communication is everything!
Re: Push Broken wont turn on! SOLVED
So I didn't MIDI dump to my Push, but it did stop working at a point.
With just the power supply plugged in it will go into 'Vegas mode' and if I hold Play and power it on it will boot into 'Demo mode', with the USB cable plugged in and holding Shift while powering on it will boot into the 'FAILSAFE FIRMWARE UPDATER' but my computer still doesn't recognize it and Live will not take over and update firmware like it is supposed to.
I've re-installed Live, tried other USB cables, other USB ports, 3 other computers, with and without the power supply and all of the different boot modes. They say it's the USB port and I guess I will have to send it in, not looking forward to being without my main studio piece for probably months
With just the power supply plugged in it will go into 'Vegas mode' and if I hold Play and power it on it will boot into 'Demo mode', with the USB cable plugged in and holding Shift while powering on it will boot into the 'FAILSAFE FIRMWARE UPDATER' but my computer still doesn't recognize it and Live will not take over and update firmware like it is supposed to.
I've re-installed Live, tried other USB cables, other USB ports, 3 other computers, with and without the power supply and all of the different boot modes. They say it's the USB port and I guess I will have to send it in, not looking forward to being without my main studio piece for probably months
Re: Push Broken wont turn on! SOLVED
I recently had to send mine back for a warranty issue too, and Ableton were super quick with the return of the new one. I don't think you'll be without it for months
tarekith
https://tarekith.com
https://tarekith.com