Error when installing Live 9 Intro
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- Posts: 5
- Joined: Thu Sep 22, 2011 7:05 pm
Error when installing Live 9 Intro
This is the screen that I see. I've tried deleting everything related to ableton software from my macbook and reinstalling... I've also moved pre-existing ableton pojects to a external hard drive. I cannot get Live 9 to start up without getting this screen and then Live quits.
Last edited by aaronjgalvan on Sat Jul 06, 2013 6:10 pm, edited 1 time in total.
Re: Error when installing Live 9 Intro
Er....the forum can't link to a file on your computer. You have to upload the image to the web/net (or just tell us what the message says).
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- Posts: 5
- Joined: Thu Sep 22, 2011 7:05 pm
Re: Error when installing Live 9 Intro
Just posted to Flickr... I was able to open it in a new window.
Re: Error when installing Live 9 Intro
OK for the benefit of others, it says that your preferences.cfg is corrupt, and that an unknown class (SatisfactionSurveyPreferences) was found.
Have you tried deleting said file? Or opening it and removing the part that says SatisfactionSurveyPrefences?
Have you tried deleting said file? Or opening it and removing the part that says SatisfactionSurveyPrefences?
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- Posts: 5
- Joined: Thu Sep 22, 2011 7:05 pm
Re: Error when installing Live 9 Intro
The link on the initial post works but the error says...
The document "/Users/aarongalvan/Library/Preferences/Ableton/Live 9.0/Preferences.cfg" is corrupt.
[Unknown class "SatisfactionSurveryPreferences" found]
The document "/Users/aarongalvan/Library/Preferences/Ableton/Live 9.0/Preferences.cfg" is corrupt.
[Unknown class "SatisfactionSurveryPreferences" found]
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- Posts: 5
- Joined: Thu Sep 22, 2011 7:05 pm
Re: Error when installing Live 9 Intro
I've tried to find that file, I can't locate it. I spent a couple of hours trying to find that file or even locate it by following that location but nothing is there. I don't know what else to do. I consider myself pretty computer savvy but I haven't succeeded... yet.
Re: Error when installing Live 9 Intro
Solution:
Delete the files:
* C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Library.cfg
* C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Preferences.cfg
Explanation:
On my computer I had previously installed Live 8.4.1. The Live 9 Suite installer copied the Library.cfg and Preferences.cfg from the Live 8.4.1 installation.
I discovered this by opening the file C:\Users\{YOUR_USER_NAME}|\AppData\Roaming\Ableton\Live 9.0\Preferences\Log.txt. It containing the following:
26 ms. OldPrefs: Copied "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Library.cfg" to "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Library.cfg"
26 ms. OldPrefs: Copied "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Preferences.cfg" to "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Preferences.cfg"
Delete the files:
* C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Library.cfg
* C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Preferences.cfg
Explanation:
On my computer I had previously installed Live 8.4.1. The Live 9 Suite installer copied the Library.cfg and Preferences.cfg from the Live 8.4.1 installation.
I discovered this by opening the file C:\Users\{YOUR_USER_NAME}|\AppData\Roaming\Ableton\Live 9.0\Preferences\Log.txt. It containing the following:
26 ms. OldPrefs: Copied "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Library.cfg" to "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Library.cfg"
26 ms. OldPrefs: Copied "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 8.4.1\Preferences\Preferences.cfg" to "C:\Users\{YOUR_USER_NAME}\AppData\Roaming\Ableton\Live 9.0\Preferences\Preferences.cfg"
Re: Error when installing Live 9 Intro
That looks like a PC config. The OP is using a Mac...
Re: Error when installing Live 9 Intro
I'm having the same problem. I am also using Mac OS. I don't know where to locate this file on my mac to delete it. Does anyone have a solution?
Re: Error when installing Live 9 Intro
Has anyone got a solution to this problem? I am trying to install Live 9 for the first time and I am getting the same 'corruptpreferences' message...
Can't find any answers on the web
Thanks
Can't find any answers on the web
Thanks
Re: Error when installing Live 9 Intro
I just did a quick Google search for the previously mentioned error message and apart from this thread, it only seems to pop up on dodgy sites, from users trying to install a cracked version of Live.Chesuko wrote:Can't find any answers on the web
Re: Error when installing Live 9 Intro
Macs have search features...
search for:
Preferences.cfg
edit: Mac OSX: /user/library/preferences/ableton/live x.x/preferences.cfg
search for:
Preferences.cfg
edit: Mac OSX: /user/library/preferences/ableton/live x.x/preferences.cfg