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 Post subject: Re: Inability to delete or rename tracks and clips
PostPosted: Thu Nov 03, 2016 10:07 pm 

Joined: Sat Oct 27, 2007 9:15 pm
Posts: 15812
Location: The Wild West
Hektagon1 wrote:
Well I have some updates now.

So it seems that Ableton Support are recommending me to delete my Operating system and reinstalling it or keep using Ableton Live on a separate user on my Mac. Neither of the options are good for me, since I use my computer for work and reinstalling the whole system would be a nightmare and creating another user is pointless since I have to share all my samples and all my libraries.

I really wish that Ableton could get to the bottom of these type of issues; it is the only piece of software in my machine that behaves in such a strange way.

if they're essentially saying it's Apple's fault... but more specifically are saying it's a user profile issue, then maybe you could call Apple. do you have Apple Care?

i've seen issues with applications in Windows networks where the fix came down to renaming the user profile on the machine to username.old so that the next time the person logged in it created a new machine profile for them and the application would then work as expected. it's faster than digging through registry settings and [hidden] application files hoping to find the root cause.

for you, copying over your files should be a possibility. in the scenario i described above, we would copy their documents and pictures folders and export their browser favorites. after they log in, we import their files and favorites to the new but matching directories and it's done. it's hassle-ish, but not hard.


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 Post subject: Re: Inability to delete or rename tracks and clips
PostPosted: Thu Nov 03, 2016 11:58 pm 

Joined: Wed Jun 25, 2014 11:34 am
Posts: 7055
Hektagon1 wrote:
Well I have some updates now.

So it seems that Ableton Support are recommending me to delete my Operating system and reinstalling it or keep using Ableton Live on a separate user on my Mac.


The first sounds like overkill, though if you have not started out with a clean install sometimes this may be necessary. However, this doesn't feel like such a scenario.

While you may move over your user, you could also start over with all preferences by just moving the preferences folder to the desktop, restart the machine, redo all prefs for all music apps and see if the problem disappears. Then slowly move back preferences piece by piece, not overwriting newly written ones unless you're certain you want them replaced with the old. You might want to un-associate some apps with your system before this. I've done this myself. Lots of work, but faster than an OS reinstallation.

Personally I haven't encountered this for a while now. I have updated MFL to 7.3.1 which may be unrelated.

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 Post subject: Re: Inability to delete or rename tracks and clips
PostPosted: Mon Nov 07, 2016 10:06 am 

Joined: Wed Oct 23, 2013 7:41 am
Posts: 7
Thanks for your help Stormkraft and H2O.
Unfortunately I no longer have apple care, so it seems that my only solution in the mean time is to keep using a separate user just for Ableton Live.
I am sure is my machine causing this issues but I can't understand why is it Ableton the only application that behaves this way... surely if it is a problem with my computer all apps should have the same weird behaviour... Anyway, this solution should do for now.
I will try upgrading Max for Live again and see how it goes.
Cheers.


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 Post subject: Re: Inability to delete or rename tracks and clips
PostPosted: Sun Nov 13, 2016 12:53 pm 

Joined: Wed Jun 25, 2014 11:34 am
Posts: 7055
Update:

This has not reappeared since I updated to Max 7.3.1. Knock on wood.

This could of course be a setup-dependent issue and when I return to the sets I was using when this last occurred this may come back with a vengeance.

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 Post subject: Re: Inability to delete or rename tracks and clips
PostPosted: Fri Jan 11, 2019 1:50 pm 

Joined: Thu Aug 02, 2018 10:39 am
Posts: 1
2019 and the bug is still present. Searched all the internets on the solution, still no answer anywhere.

Windows user here 100%. The controls dissapear 4-6 times in 10 minute itnervals, sometimes it happens just after restart.

And I'm using no MAX plugis.

And clean install of Windows.

Ableton guys seem in deep s*** with this one I see. Damn shame blaming users :)

If anyone managed to overcome the bug, please let me know as well!


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