problem with pad on push2

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sarovchik
Posts: 3
Joined: Thu Nov 01, 2018 5:14 pm

problem with pad on push2

Post by sarovchik » Thu Nov 01, 2018 5:20 pm

Hello! I am from Russia, I am writing through a translator. Help me please. One pad sticks on my push2, push is almost new, there were no defects. I use Live 9.7.7 , macOS Sierra.
I tried to reinstall Live, and also tried to install Live 10. This did not help

Tarekith
Posts: 17240
Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
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Re: problem with pad on push2

Post by Tarekith » Thu Nov 01, 2018 5:29 pm

Best to contact support@ableton.com, or take it back to where you bought it and exchange for a new one.

jestermgee
Posts: 3056
Joined: Mon Apr 26, 2010 6:38 am

Re: problem with pad on push2

Post by jestermgee » Thu Nov 01, 2018 10:34 pm

Have you tried adjusting the sensitivity of your pads in your Push settings? Could be that one pad is just a little more sensitive than others and triggering if the sensitivity is too low. Otherwise, as Tarekith has suggested.

sarovchik
Posts: 3
Joined: Thu Nov 01, 2018 5:14 pm

Re: problem with pad on push2

Post by sarovchik » Fri Nov 02, 2018 4:49 am

manipulation of the sensitivity of the pads also did not produce results

McAnix
Posts: 409
Joined: Mon Jan 14, 2013 7:42 pm

Re: problem with pad on push2

Post by McAnix » Fri Nov 02, 2018 9:38 am

Tarekith wrote:Best to contact support@ableton.com, or take it back to where you bought it and exchange for a new one.
Contact support to make sure if it's a problem with the hardware, I purchased a defective Push and they exchanged it for me.

sarovchik
Posts: 3
Joined: Thu Nov 01, 2018 5:14 pm

Re: problem with pad on push2

Post by sarovchik » Fri Nov 02, 2018 11:35 am

McAnix wrote:
Tarekith wrote:Best to contact support@ableton.com, or take it back to where you bought it and exchange for a new one.
Contact support to make sure if it's a problem with the hardware, I purchased a defective Push and they exchanged it for me.
I have already turned in support. waiting for a response from them

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