[SOLVED]online authorization does not work after updating to win 10

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Dandy Dust
Posts: 141
Joined: Sun Dec 30, 2007 1:31 pm

[SOLVED]online authorization does not work after updating to win 10

Post by Dandy Dust » Fri Feb 19, 2021 12:18 pm

Servus from Vienna to all,
I have the following problem:

After updating win 7 to win 10 my (owned) version of Ableton Live 10 Suite asks me to (re-) authorize. Wenn I press the link given I can see the connection with the ableton site for a short moment (it was a longer process ending with timed out maessage yesterday) and basically nothing happens.
I am never asked to login or anything,...

I wrote to Ableton support twice, it said my request was sent, but I don´t get a ticket-number or anything send to my email-address.

(I´m not expecting the support to return immediately, I am just not shure if my request actually ends up at the right place)

Question: Has anybody got suggestions? What I did sofar was starting Live as the admin, emty firefox chage (i hope) and stop windows firewall, which might be rather stupid... but I have avira running as well, did not stop that... HELP me if You can! TNX in advance, Dandy
Last edited by Dandy Dust on Fri Feb 19, 2021 1:31 pm, edited 1 time in total.
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Dandy Dust
Posts: 141
Joined: Sun Dec 30, 2007 1:31 pm

Re: online authorization does not work after updating to win 10

Post by Dandy Dust » Fri Feb 19, 2021 1:25 pm

Not solved yet:
OK, what I have done: Delete and reinstall mozilla firefox - setting it as standart browser - RESULT: It uses firefox, but is timed out after a minute or so...
Search great DAW?
- BUY ABLETON LIVE 10 SUITE today!
It will be worth every cent. Dandy

Dandy Dust
Posts: 141
Joined: Sun Dec 30, 2007 1:31 pm

Re: online authorization does not work after updating to win 10

Post by Dandy Dust » Fri Feb 19, 2021 1:30 pm

SOLVED - set STANDARTBROWSER to CHROME (which was new on the pc after upgrading to win 10 anyways) launched the authorization again and followed the usual procedere...
Search great DAW?
- BUY ABLETON LIVE 10 SUITE today!
It will be worth every cent. Dandy

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