It's impossible to change username or email

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angad
Posts: 2
Joined: Thu Apr 19, 2018 9:01 am

It's impossible to change username or email

Post by angad » Mon Apr 19, 2021 8:37 am

Every single time I try, in Edit account settings: "The current password you entered is incorrect."

No, it isn't. I just used it to sign in.

[erm]
Site Admin
Posts: 169
Joined: Mon Jun 01, 2015 3:05 pm
Location: Upper Left US.

Re: It's impossible to change username or email

Post by [erm] » Mon Apr 19, 2021 1:57 pm

You change your email address associated with your forum account via the normal Ableton.com user account page, it is tied to what is used here. If you want to change your user name, you will have to send a request to support@ableton.com. With the current backlog of support requests though, it will likely take a little while to get to as that tends to be lower priority.
Ableton Forum Administrator

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