Is there a way to get the crash report file if you can't open Ableton?

Discuss music production with Ableton Live.
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surgeanthem
Posts: 38
Joined: Fri Oct 30, 2020 11:44 am

Is there a way to get the crash report file if you can't open Ableton?

Post by surgeanthem » Fri Dec 31, 2021 1:26 am

Hi all,
Its pretty simple, I can't open ableton and tech support won't look at me for like a month because that also means I can't locate the crash report.
Please help if you can!
Thanks!

AbletonMASCHINE
Posts: 105
Joined: Sat Jan 30, 2021 6:27 am

Re: Is there a way to get the crash report file if you can't open Ableton?

Post by AbletonMASCHINE » Fri Dec 31, 2021 7:51 am

Have you tried what I suggested in your other thread? Why a new thread for the same issue?

surgeanthem
Posts: 38
Joined: Fri Oct 30, 2020 11:44 am

Re: Is there a way to get the crash report file if you can't open Ableton?

Post by surgeanthem » Fri Dec 31, 2021 1:51 pm

Sorry, I couldn't quite understand what you said before- and I don't think I had two posts for the same issue?

Meaning, one was seeing if it was safe to uninstall Ableton, and another is trying to obtain the crash report.

Thanks for trying to help! If you know the wherabouts of the crash reports (I already uninstalled and reinstalled Ableton- it did nothing) then do please let me know!

Rivanni
Posts: 617
Joined: Sat Nov 26, 2016 12:30 pm

Re: Is there a way to get the crash report file if you can't open Ableton?

Post by Rivanni » Sat Jan 01, 2022 3:54 pm

You can find the crash reports here:

Windows
- \Users\[username]\AppData\Roaming\Ableton\Live Reports\

Mac
- /Users/[username]/Library/Application Support/Ableton/Live Reports/

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