Issues downlaoding packs

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rod3mc
Posts: 2
Joined: Sat Mar 11, 2023 2:44 am

Issues downlaoding packs

Post by rod3mc » Sat Mar 11, 2023 2:58 am

Hi All,

Relatively new Ableton user, looking for some advice on an issue I seem to be having with the Packs section of the website.

I have a Live 11 Standard (upgrade license), but on the Packs webpage, it doesn't seem t recognise this. In other words any packs for "11 Standard or above" are greyed out.

Tried logging out and back in again, checked my license status (all good). Anyone experienced this or know a solution?

Unlikely to be hardware but....

Hardware is ASUS ROG Strix, Ryzen 7 4800H, 16GB RAM (3200MHz), 512GB SSD running Windows 11 21H2 build 22000.1574. Using Focusrite Scarlet 2i2 3rg Gen interface.

Thanks

Tarekith
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Joined: Fri Jan 07, 2005 11:46 pm
Location: Ableton Forum Administrator
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Re: Issues downlaoding packs

Post by Tarekith » Sat Mar 11, 2023 3:04 am

Probably best to contact support at the link on the bottom of this page, they don't check here for support requests:

https://www.ableton.com/en/help/
Tarekith
Ableton Forum Administrator
https://tarekith.com

rod3mc
Posts: 2
Joined: Sat Mar 11, 2023 2:44 am

Re: Issues downlaoding packs

Post by rod3mc » Wed Mar 15, 2023 3:01 pm

thank you!

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