Push 3 Sales Support/billing questions Marked as Solved with No response

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dstep404
Posts: 8
Joined: Thu Jun 08, 2023 4:59 pm

Push 3 Sales Support/billing questions Marked as Solved with No response

Post by dstep404 » Thu Jun 08, 2023 5:00 pm

Hi,

I’m trying to determine where my Push 3 is being billed, as I received an email that indicates, based on FAQ, that it will be charged to a credit card and to have funds ready within 48 hours (going on 64 now), and I had selected PayPal. I sent an immediate support question to Ableton when I received the email at 1:30 AM or so Tuesday morning, and they have finally viewed my support question 30 minutes ago. The problem is that they marked it solved without responding.

Any help possible?

dstep404
Posts: 8
Joined: Thu Jun 08, 2023 4:59 pm

Re: Push 3 Sales Support/billing questions Marked as Solved with No response

Post by dstep404 » Thu Jun 08, 2023 6:40 pm

More information:

The email I received:


Good news – your Push is ready to ship.

What’s next?

You will be charged for USD 2158.92 within the next 48 hours – please ensure as soon as possible that the funds are available on your chosen payment method.

Your invoice and tracking details will be sent separately once your payment is confirmed and the order is on its way.

Have any questions? Check our help section, or contact us directly.

All the best,
The Ableton Team



The problem is that, based on their own FAQ, this implies a credit card payment. I didn’t provide a credit card, I selected PayPal. I’m very concerned and getting irritated. I truly understand how swamped they are, but this isn’t working. They say 48 hours, it’s been 64 and I just can’t get a response from support.

Tarekith
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Re: Push 3 Sales Support/billing questions Marked as Solved with No response

Post by Tarekith » Thu Jun 08, 2023 6:41 pm

Unfortunately you're going to have to wait for support to get back to you, no here on the forum is going to be able to help you since this is not an official support outlet.
Tarekith
Ableton Forum Administrator
https://tarekith.com

dstep404
Posts: 8
Joined: Thu Jun 08, 2023 4:59 pm

Re: Push 3 Sales Support/billing questions Marked as Solved with No response

Post by dstep404 » Thu Jun 08, 2023 6:43 pm

Tarekith wrote:
Thu Jun 08, 2023 6:41 pm
Unfortunately you're going to have to wait for support to get back to you, no here on the forum is going to be able to help you since this is not an official support outlet.
My hope is that someone can get them to notice. Support closed the Case without responding, so I’ve had to start it over. I truly get they are working hard and that this is probably unprecedented for them… but they have a duty to do better when charging this much.

Tarekith
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Re: Push 3 Sales Support/billing questions Marked as Solved with No response

Post by Tarekith » Thu Jun 08, 2023 7:55 pm

I agree, hopefully this helps push forward some changes for the future.

Err… pun not intended.
Tarekith
Ableton Forum Administrator
https://tarekith.com

dstep404
Posts: 8
Joined: Thu Jun 08, 2023 4:59 pm

Re: Push 3 Sales Support/billing questions Marked as Solved with No response

Post by dstep404 » Thu Jun 08, 2023 7:56 pm

Tarekith wrote:
Thu Jun 08, 2023 7:55 pm
I agree, hopefully this helps push forward some changes for the future.

Err… pun not intended.
My thought is that it was a major error in pulling themselves out of retailers before a launch like this.

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