Touchstrip is goin crazy.
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- Posts: 6
- Joined: Mon May 06, 2019 1:31 pm
Re: Touchstrip is goin crazy.
Only just found this thread but I had exactly the same issue within 24 hours of using the Push 3 controller version.
Ordered mine the day it was released, got it the next day and within about 4 hours of using it I noticed instruments suddenly going crazy and out of key. I thought it was a VST at first but then noticed the pitch bend on the Push 3 going crazy:
https://www.dropbox.com/s/0kbvp8w98v0x8 ... m.mov?dl=0
I contacted Ableton straight away about it, letting them know the issue along with the video above and they got back quite quickly. They initially wanted me to do a reset on the Push linking to this article:
https://help.ableton.com/hc/en-us/artic ... set-Push-3
Which would be great if I had the standalone but the controller version doesn't have this 'Software' tab so couldn't do that. Next thing they wanted me to do was try it with both the PSU connected and then disconnected, this didn't seem to make any difference.
I did however swap it for a different outlet and as yet, I haven't had the issue reoccur. Now I'm not sure if this is a coincidence or whether this has helped but the problem hasn't happened since. The issue happened for the first 3 days of using it but after that I haven't had an issue. I also have the Push angled on a stand now which may/may not help but I haven't had the problem occur at all this week.
Ordered mine the day it was released, got it the next day and within about 4 hours of using it I noticed instruments suddenly going crazy and out of key. I thought it was a VST at first but then noticed the pitch bend on the Push 3 going crazy:
https://www.dropbox.com/s/0kbvp8w98v0x8 ... m.mov?dl=0
I contacted Ableton straight away about it, letting them know the issue along with the video above and they got back quite quickly. They initially wanted me to do a reset on the Push linking to this article:
https://help.ableton.com/hc/en-us/artic ... set-Push-3
Which would be great if I had the standalone but the controller version doesn't have this 'Software' tab so couldn't do that. Next thing they wanted me to do was try it with both the PSU connected and then disconnected, this didn't seem to make any difference.
I did however swap it for a different outlet and as yet, I haven't had the issue reoccur. Now I'm not sure if this is a coincidence or whether this has helped but the problem hasn't happened since. The issue happened for the first 3 days of using it but after that I haven't had an issue. I also have the Push angled on a stand now which may/may not help but I haven't had the problem occur at all this week.
Re: Touchstrip is goin crazy.
Funnily enough I see something similar. I don't need anything plugged in, though, I can just hover the metal of an audio jack adapter over the top of the strip. That's enough to make it stop!elbows wrote: ↑Fri Jun 09, 2023 11:41 amThe finger hovering thing I mentioned in my previous post is also of interest to me, in terms of giving clues about underlying cause. I have since discovered that I can simulate a hovering finger to fix the issue by placing a usb c charging cable, plugged intot he mains, in that area of the touchstrip. The rest of the touch strip then behaves normally, although its probably easier just to reboot given that the problem doesnt tend to reoccur for me if I leave the device on after the first failure of the day.
Re: Touchstrip is goin crazy.
makes it stop !?!? i will try next time..
_________________________/
http://www.soundcloud.com/dest4b
http://www.soundcloud.com/dest4b
Re: Touchstrip is goin crazy.
Thanks for the further reports on what works to alleviate the issue.
Mumbles something about relative permittivity, these fixes probably arent that surprising really given the nature of the sensing mechanism they are likely using.
Mumbles something about relative permittivity, these fixes probably arent that surprising really given the nature of the sensing mechanism they are likely using.
Re: Touchstrip is goin crazy.
Ah yes I've now tried a headphone adaptor resting in that area and it works, as does a cigarette lighter.
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- Posts: 62
- Joined: Sat Nov 14, 2020 7:07 pm
Re: Touchstrip is goin crazy.
That was my thought. Touchstrip isn’t grounding properly.
Re: Touchstrip is goin crazy.
maybe it just a bit to sensitive.. sometimes it is pitching if you even did not touch it.. just hoovering ?
_________________________/
http://www.soundcloud.com/dest4b
http://www.soundcloud.com/dest4b
Re: Touchstrip is goin crazy.
Correct, at the moment you can adjust the pitch strip even when your finger is a few mm over it and not touching it.
tarekith
https://tarekith.com
https://tarekith.com
Re: Touchstrip is goin crazy.
A bit OT but fits nevertheless, how do I delete pb data per step on p3 stand alone?
Re: Touchstrip is goin crazy.
Probably better to start a new thread for questions like that.
tarekith
https://tarekith.com
https://tarekith.com
Re: Touchstrip is goin crazy.
I had it again last evening.
Two things.
1. if i touch the case of Push with my finger in the region of the Touchstrip it gets less and less if you come closer to the touchstrip.
If i touch it the case on the right side of Tempo Knob it stops juming arround
2. As i switched to a Drumtrack. it stops Jumping. If i go back to a melody part. It stays in the sero position. As soon as i touched a MPE Pad.. it starts again freaking out.
Two things.
1. if i touch the case of Push with my finger in the region of the Touchstrip it gets less and less if you come closer to the touchstrip.
If i touch it the case on the right side of Tempo Knob it stops juming arround
2. As i switched to a Drumtrack. it stops Jumping. If i go back to a melody part. It stays in the sero position. As soon as i touched a MPE Pad.. it starts again freaking out.
_________________________/
http://www.soundcloud.com/dest4b
http://www.soundcloud.com/dest4b
Re: Touchstrip is goin crazy.
I have a question and something to try for everyone having the issue:
1. Does this still occur if the push is unplugged and only running off of battery? If so, I would think it wouldn't be a grounding problem.
2. If it does NOT happen in battery mode, maybe you could try a ground lift to see if it goes away?
1. Does this still occur if the push is unplugged and only running off of battery? If so, I would think it wouldn't be a grounding problem.
2. If it does NOT happen in battery mode, maybe you could try a ground lift to see if it goes away?
http://www.soundcloud.com/dreznicek
MacBook M1 Pro Max, 64Gig RAM, 4TB internal SSD, Live 11, Push1/2/3, Reason, VST O'Plenty
MacBook M1 Pro Max, 64Gig RAM, 4TB internal SSD, Live 11, Push1/2/3, Reason, VST O'Plenty
Re: Touchstrip is goin crazy.
i quote myself from the opening post ...
as i remember i shaked it also a bit.. no change.
oh i forgot to say power..i removed it also from the Stand.
as i remember i shaked it also a bit.. no change.
_________________________/
http://www.soundcloud.com/dest4b
http://www.soundcloud.com/dest4b
Re: Touchstrip is goin crazy.
To be 100% you could unplug any audio cables and try it with just headphones plugged in. Just for completeness. So far my touch strip has behaved itself. Now to stop the crashes when you've worked on your track and not saved for a bit