Ableton 12 Does Not Show Option to Authorize
Ableton 12 Does Not Show Option to Authorize
Hello,
I had Ableton 10, bought the upgrade to 11 (with the free upgrade to 12).
I installed the 12 free trial on my brand new computer. It never gave me an option to authorize and when I waited out the 30 days this is what I see.
Does anyone know how I can authorize this on my new computer?
Thanks in advance!
I had Ableton 10, bought the upgrade to 11 (with the free upgrade to 12).
I installed the 12 free trial on my brand new computer. It never gave me an option to authorize and when I waited out the 30 days this is what I see.
Does anyone know how I can authorize this on my new computer?
Thanks in advance!
Re: Ableton 12 Does Not Show Option to Authorize
Try thrashing the unlock.cfg file (and maybe the Preferences.cfg file too).
It seems like you're on Windows, sorry I don't know the file's path for this OS, but a quick search in the knowledge base should provide the answer.
It seems like you're on Windows, sorry I don't know the file's path for this OS, but a quick search in the knowledge base should provide the answer.
Ableton Forum Moderator
Re: Ableton 12 Does Not Show Option to Authorize
Thanks so much for your quick reply. I deleted both those files but it's still giving me the same issue.
Re: Ableton 12 Does Not Show Option to Authorize
Is your L12 licence registered?
What happens if you click the "start your free trial" button?
There's articles about authorization, did you check them?
What happens if you click the "start your free trial" button?
There's articles about authorization, did you check them?
Ableton Forum Moderator
Re: Ableton 12 Does Not Show Option to Authorize
I believe it is registered. When I select "register a product" and enter my Ableton 12 (Upgrade) serial number it takes me to a screen that says my 30 day trial has expired.
If I entered "start your free trial" it takes me to the same screen that says my 30 day trial has expired.
I read through all the articles on authorization but they all reference the screen where it has an option to authorize when you start up Ableton. Unfortunately I only see the startup screen that I shared in my original post.
Re: Ableton 12 Does Not Show Option to Authorize
Are you using the same email address?
It might be a good idea to contact Support.
It might be a good idea to contact Support.
Ableton Forum Moderator
Re: Ableton 12 Does Not Show Option to Authorize
Okay I figured it out. I didn’t realize you can’t authorize the trial version. Once I downloaded from the link in my account and installed it works perfectly. Thanks to everyone for your help!
Re: Ableton 12 Does Not Show Option to Authorize
Great! Thanks for the heads up.
Ableton Forum Moderator