Trouble linking Push 3 with Live 12

[spacem0nkey]

I haven’t been able to connect my P3SA to live recently to transfer and work on sets. I’ve been trying to make the link via push’s hotspot but It says there are 0 available pushes on live's sidebar after I'm connected. I’m on 12.1, push 2.1 and macOS 15.1 Sequoia. I was able to connect before the recent updates but I have no idea why the push isn’t showing up now. I’ve checked firewall settings and I also still get the issue when I try connecting to a different wifi network. Any advice would be appreciated.

[xit7]

I am having exactly the same issues. Updated to the most recent Push 3, Ableton and MacOS version, but no success. I wrote the support team already, with their answer:

Code: Select all

thanks for getting in touch with Ableton Tech Support and sorry to hear about your problems! Please excuse the long waiting time. We are currently working at our absolute limit and are having a hard time matching our usual standards when it comes to reply times. We hope for your understanding.
 
This sounds like an issue that might be connected to your firewall or with conflicting settings from your WIFI router. Here's what I would recommend:
 
Double-check that you have disabled all firewall, anti-virus and adblocking software
Try using a mobile hotspot to which you connect both your Push and your computer
If the problem persists, create a new user profile on your computer and try authorizing Push again
Connect Push via ethernet

Nothing had helped. I did try the mobile hotspot, two different Wifi Networks. I do not have Ethernet cable available (and I am not willing to go that way tbh).

[[jur]]

@Xit7,
did you let support know it didn't work for you?

[spacem0nkey]

I just upgraded to 12.1.1 and i'm still having the same problem

[[jur]]

Did you already try re-authorizing Live?

[spacem0nkey]

Did you already try re-authorizing Live?

Not yet. Did that work for you?

[[jur]]

Yeah, that works most of the time.
And don't worry, it won't be a "lost" authorization as authorizations are per machine. Since your computer is already authorized you'll be good.

[xit7]

@Xit7,
did you let support know it didn't work for you?

Yes I did, few days back. No response yet.

I can also ping the push (push.local). So it is accessible via the computer and network in general...
Also I successfully re-authorized Push 3.

Obviously it is not a network connection issue (also: no firewall enabled).

[spacem0nkey]

@Xit7,
did you let support know it didn't work for you?

Yes I did, few days back. No response yet.

I can also ping the push (push.local). So it is accessible via the computer and network in general...
Also I successfully re-authorized Push 3.

Obviously it is not a network connection issue (also: no firewall enabled).

Were you able to make the link after re-authorizing?

[xit7]

@Xit7,
did you let support know it didn't work for you?

Yes I did, few days back. No response yet.

I can also ping the push (push.local). So it is accessible via the computer and network in general...
Also I successfully re-authorized Push 3.

Obviously it is not a network connection issue (also: no firewall enabled).

Were you able to make the link after re-authorizing?

No, nothing changed. With all that I still can't access Push 3 from Live.
Waiting for the support to answer. Keep you posted.

[[jur]]

Did you try using Push's Hotspot feature?

[xit7]

Did you try using Push's Hotspot feature?

Yep, tried Hotspot on Push, different WiFis (5 Ghz, 3 Ghz, Mobile Hotspot) and Ableton Link. No success.

[xit7]

Update: I had been able to reach Push 3 after creating a new user on my machine. Obviously it is an account related issue.

Waiting for the support to help me fix this issue on my original account.

[xit7]

Got it!

The issue had been causes by Privacy & Security settings in Preferences. For SOME reason the option to allow Local Network access was disabled for Live...

[spacem0nkey]

Got it!

The issue had been causes by Privacy & Security settings in Preferences. For SOME reason the option to allow Local Network access was disabled for Live...

This solved my problem as well, thanks!