Push 3 Encoder Issue

Discuss Push with other users.
Pyramid_12
Posts: 14
Joined: Tue Sep 12, 2023 3:30 pm

Re: Push 3 Encoder Issue

Post by Pyramid_12 » Thu Nov 07, 2024 10:15 pm

Lemmike wrote:
Thu Nov 07, 2024 10:08 am
I received a brand new one!
Did you have to return the defective unit first?

Or will they ship the new unit before you return the old?

Lemmike
Posts: 58
Joined: Mon Jul 26, 2004 3:12 pm
Location: Copenhagen, Denmark
Contact:

Re: Push 3 Encoder Issue

Post by Lemmike » Fri Nov 08, 2024 6:48 am

They shipped the new unit as soon as I sent them the tracking number for the defective unit being returned. I think I was only without the Push for a couple of days which was great :D

Pyramid_12
Posts: 14
Joined: Tue Sep 12, 2023 3:30 pm

Re: Push 3 Tempo Display Encoder Issue

Post by Pyramid_12 » Sat Nov 09, 2024 4:40 am

Lemmike wrote:
Fri Nov 08, 2024 6:48 am
They shipped the new unit as soon as I sent them the tracking number for the defective unit being returned. I think I was only without the Push for a couple of days which was great :D
Good to know - thanks for following up!

In my case, there is an issue with the Tempo Display Encoder. When the issue manifests - about 50% of the time when I boot it - the Tempo display will stay lit and not go away. I can switch through Tempo, Swing and Groove but the display of tempo will not go away.

In what seems to be a related issue, the "touch to display tempo" functionality of the knob vanishes. So far the only cure I've found it to completely power the P3 OFF and reboot. If I switch between SA and Controller modes, or try loading different songs, they issue will persist until reboot.

Another variation of the issue is that the P will temporarily loose "touch to display tempo" functionality and I will have to change Tempo in order to display it temporarily on the screen.

Customer support have offered to replace my P3SA under warranty, so I'm just waiting for them to get in touch.

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