Trouble linking Push 3 with Live 12

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spacem0nkey
Posts: 8
Joined: Wed Oct 30, 2024 11:59 pm

Trouble linking Push 3 with Live 12

Post by spacem0nkey » Thu Oct 31, 2024 12:14 am

I haven’t been able to connect my P3SA to live recently to transfer and work on sets. I’ve been trying to make the link via push’s hotspot but It says there are 0 available pushes on live's sidebar after I'm connected. I’m on 12.1, push 2.1 and macOS 15.1 Sequoia. I was able to connect before the recent updates but I have no idea why the push isn’t showing up now. I’ve checked firewall settings and I also still get the issue when I try connecting to a different wifi network. Any advice would be appreciated.

xit7
Posts: 18
Joined: Wed Sep 19, 2018 3:56 pm

Re: Trouble linking Push 3 with Live 12

Post by xit7 » Thu Oct 31, 2024 5:16 pm

I am having exactly the same issues. Updated to the most recent Push 3, Ableton and MacOS version, but no success. I wrote the support team already, with their answer:

Code: Select all

thanks for getting in touch with Ableton Tech Support and sorry to hear about your problems! Please excuse the long waiting time. We are currently working at our absolute limit and are having a hard time matching our usual standards when it comes to reply times. We hope for your understanding.
 
This sounds like an issue that might be connected to your firewall or with conflicting settings from your WIFI router. Here's what I would recommend:
 
Double-check that you have disabled all firewall, anti-virus and adblocking software
Try using a mobile hotspot to which you connect both your Push and your computer
If the problem persists, create a new user profile on your computer and try authorizing Push again
Connect Push via ethernet
Nothing had helped. I did try the mobile hotspot, two different Wifi Networks. I do not have Ethernet cable available (and I am not willing to go that way tbh).

[jur]
Site Admin
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Location: Ableton

Re: Trouble linking Push 3 with Live 12

Post by [jur] » Fri Nov 01, 2024 1:37 am

@Xit7,
did you let support know it didn't work for you?
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spacem0nkey
Posts: 8
Joined: Wed Oct 30, 2024 11:59 pm

Re: Trouble linking Push 3 with Live 12

Post by spacem0nkey » Fri Nov 01, 2024 8:53 am

I just upgraded to 12.1.1 and i'm still having the same problem

[jur]
Site Admin
Posts: 5972
Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Trouble linking Push 3 with Live 12

Post by [jur] » Fri Nov 01, 2024 9:06 am

Did you already try re-authorizing Live?
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spacem0nkey
Posts: 8
Joined: Wed Oct 30, 2024 11:59 pm

Re: Trouble linking Push 3 with Live 12

Post by spacem0nkey » Fri Nov 01, 2024 9:51 pm

[jur] wrote:
Fri Nov 01, 2024 9:06 am
Did you already try re-authorizing Live?
Not yet. Did that work for you?

[jur]
Site Admin
Posts: 5972
Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Trouble linking Push 3 with Live 12

Post by [jur] » Sat Nov 02, 2024 2:54 pm

Yeah, that works most of the time.
And don't worry, it won't be a "lost" authorization as authorizations are per machine. Since your computer is already authorized you'll be good.
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xit7
Posts: 18
Joined: Wed Sep 19, 2018 3:56 pm

Re: Trouble linking Push 3 with Live 12

Post by xit7 » Sun Nov 03, 2024 11:45 am

[jur] wrote:
Fri Nov 01, 2024 1:37 am
@Xit7,
did you let support know it didn't work for you?
Yes I did, few days back. No response yet.

I can also ping the push (push.local). So it is accessible via the computer and network in general...
Also I successfully re-authorized Push 3.

Obviously it is not a network connection issue (also: no firewall enabled).

spacem0nkey
Posts: 8
Joined: Wed Oct 30, 2024 11:59 pm

Re: Trouble linking Push 3 with Live 12

Post by spacem0nkey » Tue Nov 05, 2024 4:23 am

xit7 wrote:
Sun Nov 03, 2024 11:45 am
[jur] wrote:
Fri Nov 01, 2024 1:37 am
@Xit7,
did you let support know it didn't work for you?
Yes I did, few days back. No response yet.

I can also ping the push (push.local). So it is accessible via the computer and network in general...
Also I successfully re-authorized Push 3.

Obviously it is not a network connection issue (also: no firewall enabled).
Were you able to make the link after re-authorizing?

xit7
Posts: 18
Joined: Wed Sep 19, 2018 3:56 pm

Re: Trouble linking Push 3 with Live 12

Post by xit7 » Tue Nov 05, 2024 8:29 am

spacem0nkey wrote:
Tue Nov 05, 2024 4:23 am
xit7 wrote:
Sun Nov 03, 2024 11:45 am
[jur] wrote:
Fri Nov 01, 2024 1:37 am
@Xit7,
did you let support know it didn't work for you?
Yes I did, few days back. No response yet.

I can also ping the push (push.local). So it is accessible via the computer and network in general...
Also I successfully re-authorized Push 3.

Obviously it is not a network connection issue (also: no firewall enabled).
Were you able to make the link after re-authorizing?
No, nothing changed. With all that I still can't access Push 3 from Live.
Waiting for the support to answer. Keep you posted.

[jur]
Site Admin
Posts: 5972
Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Trouble linking Push 3 with Live 12

Post by [jur] » Tue Nov 05, 2024 10:47 pm

Did you try using Push's Hotspot feature?
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xit7
Posts: 18
Joined: Wed Sep 19, 2018 3:56 pm

Re: Trouble linking Push 3 with Live 12

Post by xit7 » Wed Nov 06, 2024 6:46 am

[jur] wrote:
Tue Nov 05, 2024 10:47 pm
Did you try using Push's Hotspot feature?
Yep, tried Hotspot on Push, different WiFis (5 Ghz, 3 Ghz, Mobile Hotspot) and Ableton Link. No success.

xit7
Posts: 18
Joined: Wed Sep 19, 2018 3:56 pm

Re: Trouble linking Push 3 with Live 12

Post by xit7 » Sun Nov 10, 2024 1:54 pm

Update: I had been able to reach Push 3 after creating a new user on my machine. Obviously it is an account related issue.

Waiting for the support to help me fix this issue on my original account.

xit7
Posts: 18
Joined: Wed Sep 19, 2018 3:56 pm

SOLVED Re: Trouble linking Push 3 with Live 12

Post by xit7 » Sun Nov 10, 2024 2:20 pm

Got it!

The issue had been causes by Privacy & Security settings in Preferences. For SOME reason the option to allow Local Network access was disabled for Live...

spacem0nkey
Posts: 8
Joined: Wed Oct 30, 2024 11:59 pm

Re: SOLVED Re: Trouble linking Push 3 with Live 12

Post by spacem0nkey » Tue Nov 12, 2024 6:19 am

xit7 wrote:
Sun Nov 10, 2024 2:20 pm
Got it!

The issue had been causes by Privacy & Security settings in Preferences. For SOME reason the option to allow Local Network access was disabled for Live...
This solved my problem as well, thanks!

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