Can't authorize Packs..

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budsticky
Posts: 3
Joined: Tue Jan 14, 2025 12:08 am

Can't authorize Packs..

Post by budsticky » Tue Jan 14, 2025 12:10 am

I recently purchased the Goldbaby Cookbook bundle direct from Ableton's site. After downloading and dragging into Ableton I cannot access.

I'm getting the error: "The license to use certain protected samples is missing"

It prompts me to reauthorize Live, which I did, but to no avail.

I am on the latest version of Live 12.1 Suite. Running on Mac.

I submitted a support request but no idea how long that will take. Any ideas?

[jur]
Site Admin
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Joined: Mon Jun 01, 2015 3:04 pm
Location: Ableton

Re: Can't authorize Packs..

Post by [jur] » Tue Jan 14, 2025 2:32 am

Are you seeing the Pack's serial registered to your account?
Ableton Forum Moderator

budsticky
Posts: 3
Joined: Tue Jan 14, 2025 12:08 am

Re: Can't authorize Packs..

Post by budsticky » Tue Jan 14, 2025 9:37 pm

No I'm not. I have the invoice but no serial number registered to my account.
budsticky wrote:
Tue Jan 14, 2025 12:10 am
I recently purchased the Goldbaby Cookbook bundle direct from Ableton's site. After downloading and dragging into Ableton I cannot access.

I'm getting the error: "The license to use certain protected samples is missing"

It prompts me to reauthorize Live, which I did, but to no avail.

I am on the latest version of Live 12.1 Suite. Running on Mac.

I submitted a support request but no idea how long that will take. Any ideas?

Angstrom
Posts: 14968
Joined: Mon Oct 04, 2004 2:22 pm
Contact:

Re: Can't authorize Packs..

Post by Angstrom » Wed Jan 15, 2025 1:40 am

Do you perhaps have two different licenses on the pulldown in your user area, and you possibly have the wrong one selected?
For example a Live Lite license and a Suite license, but you have the Lite license selected on the pulldown?
that happens sometimes and can trick even the most intelligent and handsome live users. 😉

budsticky
Posts: 3
Joined: Tue Jan 14, 2025 12:08 am

Re: Can't authorize Packs..

Post by budsticky » Fri Jan 17, 2025 12:37 am

Thanks for the tip. Unfortunately I do have my Live 12 Suite selected. Still can't access the packs. Still no word from Ableton support. Frustrating as hell.
Angstrom wrote:
Wed Jan 15, 2025 1:40 am
Do you perhaps have two different licenses on the pulldown in your user area, and you possibly have the wrong one selected?
For example a Live Lite license and a Suite license, but you have the Lite license selected on the pulldown?
that happens sometimes and can trick even the most intelligent and handsome live users. 😉

Rivanni
Posts: 733
Joined: Sat Nov 26, 2016 12:30 pm

Re: Can't authorize Packs..

Post by Rivanni » Fri Jan 17, 2025 12:30 pm

Are the packs available at the bottom of the Packs section in Live's browser?

By the way, it’s always easier to install packs this way than download them from the website and install the .alp file. This way, you always have the latest version for the correct version of Live. You’ll also see future updates here.

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