9 days and no response

SubFunk · Post by **SubFunk** » Mon Apr 13, 2009 12:34 pm

Rave wrote:Not impressed Ableton customer care

normally it's very fast, but they have a few thousend hits a day right now... so... go easy on them.

stutter · Post by **stutter** » Mon Apr 13, 2009 12:40 pm

Live 8 just released, Easter weekend, I can see why there might be a delay.

chevthewizard · Post by **chevthewizard** » Mon Apr 13, 2009 12:41 pm

it's Easter weekend... they probably all have hangovers

having said that, I would like EIC back at some point...

pulsoc · Post by **pulsoc** » Mon Apr 13, 2009 12:48 pm

Just out of curiousity, did you follow-up??

shai · Post by **shai** » Mon Apr 13, 2009 5:22 pm

they apparently work on easter too. they'll get to you

contakt321 · Post by **contakt321** » Mon Apr 13, 2009 5:25 pm

pulsoc wrote:Just out of curiousity, did you follow-up??

+1

I would have followed up at 7 days, if not sooner.

leedsquietman · Post by **leedsquietman** » Mon Apr 13, 2009 5:27 pm

hopefully you'll get a response soon, they are usually very good but the holiday period (skeleton staff probably) and new release makes it a longer than usual wait.

chevthewizard · Post by **chevthewizard** » Mon Apr 13, 2009 6:21 pm

Yeah, nine days is taking the cake a bit. They got back to me today as well, so just 3 days for me

i3igTripplets · Post by **i3igTripplets** » Mon Apr 13, 2009 6:33 pm

They will get to you, I just got my stuff sorted out with them this morning. I waited 12 days - so I'd think they could get to you by wednesday. They are slammed.

dysanfel · Post by **dysanfel** » Mon Apr 13, 2009 7:55 pm

9 business days or 9 total days?

Tone Deft · Post by **Tone Deft** » Mon Apr 13, 2009 7:59 pm

African or European days?

i3igTripplets · Post by **i3igTripplets** » Mon Apr 13, 2009 8:12 pm

Tone Deft wrote:African or European days?

Oh what difference does it make?

ahhhhhhhhhHHHHHHHHHHHHHH!!!

astromass · Post by **astromass** » Mon Apr 13, 2009 8:48 pm

easter or no easter...hungover or not hungover....new release or no new release...the customer comes first!!!
if your new car broke down and u could not get hold of the dealer, would u be just OK with nine days of no follow up?
fuck no.

i3igTripplets · Post by **i3igTripplets** » Mon Apr 13, 2009 9:30 pm

To be clear, we're talking about an upgrade. If he bought a full blown new copy of Ableton - you might actually be comparing something.

I've had to deal with customer care a few times. They have always been fast in a response and fast to resolve a problem. But the release of Ableton 8 (somewhat sloppy one at that) generated a lot of support mail for them. So take a number, and get in line.

astromass · Post by **astromass** » Mon Apr 13, 2009 9:49 pm

nope...i dont care if he bought an ableton t shit, live 8 suite, or a packet of freakin ableton crackers....customer loyalty is the issue when this boils down....enough said.

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