Thankyou for the reply Dom. If I was going to get any response it is of the sort that I expected. Unfortunately it doesn't help my situation. I think the points I've raised need to be clear. I've said them already but after nine pages some of it is bound to get lost.
dom wrote:Therefore ninox_rufa is pretty spot on in the descriptions he posted in this thread and we also confirmed this to him via support emails months ago.
When I reported it 13 months ago I thought it was a 'bug' that was specific to third party gating. Ableton staff confirmed that it was a 'bug'. I accepted that I just had to work on other areas of production until it was fixed, which I expected could be a long time.
Due to the misleading statement in the manual I had no reason to suspect that the so called 'bug' I reported was actually a very important aspect of latency compensation that Ableton decided not to implement. Had I known, I would have understood it could potentially take several years to fix. I would have stopped using Live for production.
dom wrote:What it does not, is compensating automation or what the Live GUI is showing (moving meters etc.), just as we always stated.
Whilst it was frustrating to discover this aspect for myself it's not a major problem. Although automation compensation is a related topic it's clouded the issue. In retrospect it was best left out of this thread. I shouldn't have mentioned it in my first post. I think you are stretching the truth here though. It's not in the manual and that's the one place it really needs to be in order for you to make such a claim.
dom wrote:Live does not offer this feature yet, just as it does not offer automation compensation - and both are pretty huge points on the feature wishlist.
I don't see the polling issue as being on the same level as automation compensation or any other feature wish. Whilst no automation compensation is a disappointment it is not in
direct contradiction with the manual like the polling issue is.
dom wrote:we folks here at ableton also still use live just as you all do and if there are shortcomings, then you can be 99,9% sure that we know of them and that they bother us, too. maybe even more, as we're sitting on this side of the screen.
I didn't know about it though which puts me in quiet a different situation.
dom wrote:What also already has been said is that as long as those delay compensation features are missing, we have to work on the manual in order to explain the situation better as it is confusing to the customer right now. And this came personally from the man who takes care of the manual, so we can trust this statement (viewtopic.php?f=1&t=129443).
I remember this thread well. It appeared around the same time I discovered there was no automation compensation. There have been quiet a few Live updates released since.
Yet no change has been made to the manual.
It is not a case of explaining the situation better to alleviate confusion. It is a glaring omission.
The polling issue makes Live unsuitable for people producing a similar style of music to mine. I think they should be made aware of it before investing their time.
It has a dramatic effect on the quality of production. A huge number of plugins are affected by it, not just CS and Beat Repeat. By continuing to leave this out of the manual you are making claims about Live that simply are not the case.
dom wrote:But as always with Ableton products - we can't make any promises or announcements regarding the timeframe for this. Sorry for this.
I understand your reasons for doing so. Of course Ableton will prioritise keeping improvements secret over helping a customer that it's misled. I trust you understand the position it puts me in.