Where is my upgrade option?

[Fieldy]

same here. updated to suite. but i`m sure we soon receive our keys. there was also no official email from the abes, so i don`t worry, and i`m sure that i have the key online at my account data tommorrow

greets

[t1mp]

i emailed support, i still have the email saying you can get Suite for free. Hopefully they hold up their end of the bargain.

[kaffein]

How much was the upgrade to 7 (w/ free upgrade to before today?

[myxomat0515]

The upgrade from 7 to 7 Suite was $319.

[bodhi71]

yep, that is what I paid, I remember because I tried to sneak it past the Mrs.
What a horribly /wonderful week that was.

[kaffein]

Well I still have 6 and never saw any option for that, everything was kinda vague... Now it just says 1-7 to 8 = X.
Oh well.

[catalyst]

I upgraded from Live 7 to Live 7 Suite in February, had the same problem as you guys, i.e. no upgrade option against my account today after the relase of Live 8. Email them - I got my free upgrade/new serials through in around an hour after doing so. Sweet

[ibbur]

It's all good. Hold tight. I upgraded from L7 to L7 Suite after Jan. 15th and as promised now rock the L8 upgrade for $0. As soon as the forum lit up with the L8 release, I went ahead logged in, went to Upgrades, selected the License with the $0 upgrade dowload option and down cames the 390MB+ sweetness! While it was dl-ing two e-mails came from ableton. One with the serial numbers for L8 upgrade, Collision and Latin Percussion. And another announcing the release, with a special blurb at the beginning that ended with "To take advantage of the special upgrade offer, simply log in to your user account and go to: http://www.ableton.com/nl231-upgrade".

They've got you. You haven't been screwed.

[turok2step]

They're here: Ableton Live 8 and Suite 8 are now available.

You bought Ableton Suite recently so you're entitled to a free upgrade to Suite 8. Now's the time to get it!

To get your free upgrade, simply log into your user account and go to:
http://www.ableton.com/nl234-upgrade

i go to this page (while logged in) and there is no way to download the suite.

im guessing they are just delaying us recent upgraders so their servers dont become overloaded.

[[nis]]

Hi folks, there's a problem with our database which displays the wrong upgrade options for those who bought Live 7 Suite within the grace period. Should be fixed asap. You'll definitely get the free upgrade as promised. Thanks for your patience!

Best,
Nico

[bodhi71]

Hi folks, there's a problem with our database which displays the wrong upgrade options for those who bought Live 7 Suite within the grace period. Should be fixed asap. You'll definitely get the free upgrade as promised. Thanks for your patience!

Best,
Nico

Right on!

[Mike noiz]

Thanks for sorting it out soo quickly abes!!! helpful as ever!!!!

[turok2step]

Thanks for sorting it out soo quickly abes!!! helpful as ever!!!!

not sorted as of yet.....

but a relief none the less to see that it is being sorted.

[ProgressNotes]

ugh I was psyched about this all day, and even got an e-mail with a link to download my free upgrades only to find they aren't there...major buzz kill but glad it's being sorted out

[bulo]

The problem is not solved for everyone.
Still wrong price for people who should pay 49euros because of an "after 15th january upgrade". For Live 8, not Suite.