Already asked 3rd time to authorise Live 8,

Discuss music production with Ableton Live.
DrXparaMental
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Re: Already asked 3rd time to authorise Live 8,

Post by DrXparaMental » Tue Apr 14, 2009 12:37 pm

rydan wrote:*As soon as you disable or enable a network card, and then start Live, it will want to re-authorize. This is absolutely horrible, and a BIG BIG pain! So, well, as soon as there is a cracked version of Live8, the pirate community will have a much better working product than us paying for it (as usual with copy protected software...). Great news, eh? =/

Up until now, the Ableton copy protection has been pretty OK, hasn't caused that much trouble, but this is really bad.
1) *This is not what I've found to be the case. Only when attempting to open the program with the wireless connection disabled do I find there is a problem. I can do this as many times in succession as is possible and always get the same results.
What I do to maintain as low a latency as is possible is to merely disable the connection once the program is open.

2) I am not certain by any means that this is a form of copy protection. That is merely a deductive suspicion & GUESS on my part because of my ignorance to the program's internal architecture. It may be that Live merely "crosses this bridge" schematically at the wrong time with respect to microsoft runtime and crashes due to conflict as manifest via the authorization window.

3) This is another hypothetical possibility and is just as likely to be an indirect culprit. Because of all the malicious junk going around, Microsoft has released a TON of OS version nonspecific modifications to it's internet connection protocols in the last 6 months to a year. Can you imagine being a software designer/developer and having to keep up with these things? Compatibility and program conflict has got to be at an absolute all time high. The worms, bots and viruses are so intensely dynamic and unpredictable because of all the bigbux money being thrown at them by serious internet criminals, it's not going to get better anytime soon. I know that I have had similar problems with Adobe Audition 3.0 and runtime as well.

rydan
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Re: Already asked 3rd time to authorise Live 8,

Post by rydan » Tue Apr 14, 2009 1:14 pm

DrXparaMental wrote: 1) *This is not what I've found to be the case. Only when attempting to open the program with the wireless connection disabled do I find there is a problem. I can do this as many times in succession as is possible and always get the same results.
Yes, as long as you do not choose to authorize at that moment. For instance. Authorize with wLan off. Quit live. Turn wLan on. Start live. Live will want to authorize. Authorize. Quit live. Turn off wLan. Start Live. Live will want to authorize...

And, well, this is more or less confirmed by ableton to be copy protection related, since they do state that replacing/changing network cards will force reauthorization, due to them being included in the hardware "fingerprint".

So, well, if you feel it's quite OK to have to mess around with enabling/disabling networkcards, firewalls, antiviruses and stuff each and every time you start a software you have payed quite a bit of money for, due to the manufacturers choice of crippling your ability to use what you have paid to use, then, by all means, ignore me.
Live + M4L, MacBookPro & Ultralite mk3. Plugins from Softube, Soundtoys, Eventide, 2CAudio, Cytomic, AudioDamage, OhmForce, FabFilter, SonicCharge, Waves, MadronaLabs, NI and ExpertSleepers. Oh, and a bunch of hardware... =D

http://www.pinknoise.se

rikhyray
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Re: Already asked 3rd time to authorise Live 8,

Post by rikhyray » Tue Apr 14, 2009 2:08 pm

Did not have time (and no much sense other then waiting ) to contact support by phone but got several E mail over last days, their support is really excellent. The suggested "solution" is too much too expect from the users, we just have tow wait.
here quote about the bug



"Some users may experience authorization issues, within Live 8, when changing a computer’s network configuration.

We apologize for any inconvenience this may cause. Be assured that a permanent solution will be included within the next Live 8 update.

To ensure that Live will remain authorized in the meantime, please make sure that the network configuration remains exactly the same as when Live was authorized.

For example; if your WLAN card was enabled during the authorization process, it must remain enabled for Live to be authorized. If you would like Live to be authorized with the network card disabled, the network card must be disabled during the authorization process."

rikhyray
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Re: Already asked 3rd time to authorise Live 8,

Post by rikhyray » Tue Apr 14, 2009 2:12 pm

Actually when I read that quote it makes no sense to me. I dont want to authorise Live I want to use it , after authorizing initially. I need software to use not to play with.

xzusa8ky
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Re: Already asked 3rd time to authorise Live 8,

Post by xzusa8ky » Tue Apr 14, 2009 2:17 pm

go buy it..Damm it...! :D
Bitwig/1.0.5 - Ableton/Live 8 - Apple/MacPro-2.8Ghz-8Core-RAID - Samsung/SM-P2770H 27" - Yamaha/HS80M/HS10W - Behringer/BCR/BCF - Allen & Heath/Xone:3D - Sennheiser/HD25-13 - Native Instruments/Komplete9/Traktor Pro

DrXparaMental
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Re: Already asked 3rd time to authorise Live 8,

Post by DrXparaMental » Tue Apr 14, 2009 3:12 pm

rydan wrote:
DrXparaMental wrote: 1) *This is not what I've found to be the case. Only when attempting to open the program with the wireless connection disabled do I find there is a problem. I can do this as many times in succession as is possible and always get the same results.
Yes, as long as you do not choose to authorize at that moment. For instance. Authorize with wLan off. Quit live. Turn wLan on. Start live. Live will want to authorize. Authorize. Quit live. Turn off wLan. Start Live. Live will want to authorize...

And, well, this is more or less confirmed by ableton to be copy protection related, since they do state that replacing/changing network cards will force reauthorization, due to them being included in the hardware "fingerprint".

So, well, if you feel it's quite OK to have to mess around with enabling/disabling networkcards, firewalls, antiviruses and stuff each and every time you start a software you have payed quite a bit of money for, due to the manufacturers choice of crippling your ability to use what you have paid to use, then, by all means, ignore me.
I am not at all sure where you are coming from. Honestly. This is NOT supposed to happen. Obviously it's a bug that they are working to get rid of. I am just stating an absolute method of getting around the bug until it's fixed. No big deal.

Sibanger
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Re: Already asked 3rd time to authorise Live 8,

Post by Sibanger » Thu Apr 16, 2009 7:57 am

I have had a reply from Abes tech support and have been successful in fixing this problem.
Hi Si,

I assume there are 2 different problems. The crashes are most likely caused by a problem with the template file. The authorization problem could be related to your network adapters which are used to go online.

Please try the following:

1. remove the "template.als" file from the following folder:

c:/documents and settings/[your username]/application data/ableton/live 8.0.1/preferences/template.als

You might want to make a backup of the file first, in case the template is of any importance for you.

2. launch Live and check if that works flawlessly now.

3. now check if Live is authorized when you launch it whilst you are online and offline. In case you're offline and it is not authorized:

-stay offline
-go to the "User Account / Licenses" pane (in Live's preferences)
-click "display offline authorization instructions"
-write down the hardware code
-go online
-go to http://www.ableton.com/authorize
-click "unlock another computer"
-enter the hardware code
-download the .auz file to your desktop
-go offline
-open Live
-double-click the .auz file or drag it into Live's main window (just like if you would import an audio file).

This should unlock Live in the offline mode. Some more background information on why this is neccessary: We use the network adapter to create the challenge code (aka hardware code). If you use multiple network adapters or deactivate your adapter temporarily, the machine code will change and thus the unlock becomes invalid. If you unlock it again in offline mode, Live stores both unlock information and then uses either one or the other, depending on your online/offline state. Sorry for the inconvenience.

Let me know if you need further assistance.

Best regards,

Nico Starke
Ableton Technical Support
This should work for you.

I know it's a bit of a hassle to go through after buying the product and all, but it doesn't take long to do, and the issue will go away. :D

rikhyray
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Re: Already asked 3rd time to authorise Live 8,

Post by rikhyray » Thu Apr 16, 2009 11:20 am

Looks like Nick is getting better and better at explaining, yours is a bit more clear then what I got.
While it is annoying there is a benefit too - evidence how does Ableton support acts "under fire"/ when you might seriously need them. The Emails, concern, following etc,etc, I do not know any other company of any kind that given me such outstanding support.

DrXparaMental
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Re: Already asked 3rd time to authorise Live 8,

Post by DrXparaMental » Sun Apr 19, 2009 11:06 am

Sibanger wrote:I have had a reply from Abes tech support and have been successful in fixing this problem.

This should work for you.

I know it's a bit of a hassle to go through after buying the product and all, but it doesn't take long to do, and the issue will go away. :D
Just wanted to say thanks. I did this process and it now works both online and offline. It used up my last unlock, but I am CERTAIN if I need another, the Abes will hook me up.

Sibanger
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Re: Already asked 3rd time to authorise Live 8,

Post by Sibanger » Sun Apr 19, 2009 11:23 am

DrXparaMental wrote:
Sibanger wrote:I have had a reply from Abes tech support and have been successful in fixing this problem.

This should work for you.

I know it's a bit of a hassle to go through after buying the product and all, but it doesn't take long to do, and the issue will go away. :D
Just wanted to say thanks. I did this process and it now works both online and offline. It used up my last unlock, but I am CERTAIN if I need another, the Abes will hook me up.
No problem. Glad to have been able to help out. :)

Re the possible unlock issues, I'll just say Abes have been excellent.



Quote from Abes support-
Hi Simon,

good to hear it is working now. Regarding the amount of unlocks, you are allowed to install and unlock your Live license on 2 computers at a time. This is what the license agreement says. This also implies that we (Ableton) have to take care that you can unlock it your two computers, regardless if you had any technical problems or not. I have already set up your license with more unlocks, so this should work flawlessly. In case you ever get an "unlock limit reached" error message, please contact us with your serial number.

Best regards,

Nico Starke
Ableton Technical Support
Can't ask for better service than that.

I love Abes. :D

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