Ableton Forum

Did you log a support ticket from the site? There's a form, and they will definitely sort you out. I believe there was to be a grace period (part of the reason we see "x signed up" right at launch from what I'm told)... If you have a support ticket number PM me with that. If not, either please open one and keep me informed or send your email address registered with us and your IK username. Thanks.

Thank you, I will check if I have an open support ticket and pm you.

Hi All.

The VI Group Buy is now at 264 users. We need 736 more users to hit the 4X1 target!

BBC

eSoundz user name: BarBeCutie

leedsquietman wrote:There have been more issues in the past with IKM software for SOME Live users ... although those issues mostly seem to be resolved now.

really?!

I can't use sampletank without wrapping it

Shame I really only want 1 of them, the others I have 0 interest in.

Hi All:

There are currently 345 users. We need 655 more users to reach 4x1!

So we are more than a third of the way there!

BBC

eSoundz user name: BarBeCutie

Hi All:

Just wanted to give a quick update on the IK VI group buy.

Group buy is currently at 417 users! 583 users needed to reach 4x1!

Have a great weekend.

BBC

eSoundz user name: BarBeCutie

AWESOME!!!!!@!#@@#!!#@

The IK Virtual Instrument Group Buy reached the 500 mark!

There are currently 504 users! 496 users needed to reach 4X1!

BBC

eSoundz user name: BarBeCutie

Just another incompatibility warning: several IK Multimedia plugins don't work properly in Live. You might experience sporadic crashes, esp. with SampleTank, SonicSynth and Amplitube. We have contacted IKM about this and are hoping that these issues can be resolved soon.

In any case I'd suggest to carefully test the demos first. Try setting a loop in the Arrangement view and let it run for a while.

Best,
Nico

[nis] wrote: We have contacted IKM about this and are hoping that these issues can be resolved soon.

great news (finally)

[nis] wrote:with SampleTank, SonicSynth and Amplitube

add t-racks singles as well

Try using 2 instances of sample tank and load one with a sound that uses the rotating speaker effectttttttttttttttttttttttttttttttttttttttttttttttt!!!!!!!!!!!!! Ouch!! My Ears!!

Maybe they fixed this one, but I wouldn't know because I gave up on it ages ago. When I hear that they have fixed all the problems I might try again. It's really frustrating having paid hundreds for stuff I can't use, but since I gave up on ST Live hasn't crashed on me once.

[nis] wrote:Just another incompatibility warning: several IK Multimedia plugins don't work properly in Live. You might experience sporadic crashes, esp. with SampleTank, SonicSynth and Amplitube. We have contacted IKM about this and are hoping that these issues can be resolved soon.

In any case I'd suggest to carefully test the demos first. Try setting a loop in the Arrangement view and let it run for a while.

Best,
Nico

This isn't universally true, we do test in Live and not every person will have problems. Just to be clear. Glad you and others are working with support on specific problems and I'm sure you will get squared away soon.

crumhorn wrote:Try using 2 instances of sample tank and load one with a sound that uses the rotating speaker effectttttttttttttttttttttttttttttttttttttttttttttttt!!!!!!!!!!!!! Ouch!! My Ears!!

Maybe they fixed this one, but I wouldn't know because I gave up on it ages ago. When I hear that they have fixed all the problems I might try again. It's really frustrating having paid hundreds for stuff I can't use, but since I gave up on ST Live hasn't crashed on me once.

This doesn't sound like something that happens to everyone so the best solution is to contact support and they will do what they do best - get the problem resolved. Thanks!

IP wrote:

[nis] wrote: We have contacted IKM about this and are hoping that these issues can be resolved soon.

great news (finally)

[nis] wrote:with SampleTank, SonicSynth and Amplitube

add t-racks singles as well

If you have tickets open on these and they are not being worked to your satisfaction, PM the ticket numbers. If you don't have open tickets for each problem that you are having (remember, not everybody has the same issues - or in many/most cases none at all) please do so as this is the only way to get problems resolved.

Peter - IK Multimedia wrote:

crumhorn wrote:Try using 2 instances of sample tank and load one with a sound that uses the rotating speaker effectttttttttttttttttttttttttttttttttttttttttttttttt!!!!!!!!!!!!! Ouch!! My Ears!!

Maybe they fixed this one, but I wouldn't know because I gave up on it ages ago. When I hear that they have fixed all the problems I might try again. It's really frustrating having paid hundreds for stuff I can't use, but since I gave up on ST Live hasn't crashed on me once.

This doesn't sound like something that happens to everyone so the best solution is to contact support and they will do what they do best - get the problem resolved. Thanks!

I sent a cash report to Ableton with all the files necessary to reproduce the problem, but the only solution I received was to disable multi processor support.

If I still have the test files I'll try it again and see.