Push 3 Shipping

[dgsal]

Anyone else order as part of BF and still waiting for it to ship? I ordered on 28th Nov and not heard anything, order just says Processing in my account.

I ordered Push 3 controller on December 2 and it's still in "processing" status and when I made the purchase it was in stock, but a disclaimer appeared about black Friday high amount of orders may cause a delay in the processing.

I hope to receive it next week...

[CH7]

Once you place your order there is no feedback until it arrives. Nothing on your Ableton account, no emails either. ;(
The only way to tell it's on its way is to check your bank statements.

In my case, it shipped the same day the payment cleared and arrived about 2 days later. I had nothing from the shipping company to say it was on its way,
so I found it in the lobby of the flat I live in completely by chance, I had no idea it had been delivered/dropped off. Considering what we pay for these things, this part of the process could be a lot better.

[dgsal]

Today I received the email from UPS, with the details of the shipment that will arrive at my address next Wednesday. I also confirm the fact that on the Ableton website, there are no updates about it.

[iorekkk]

Hi you Ableton Community People.

I‘m reaching out, because I‘m kinda in a vaccum atm.
I placed an ordern on a Push 3 Upgrade Kit on 2. of Dezember, so I could talk advantage of the BF Sales Days.
So far so good.

But since I placed the order almost nothing has happend.
Means, after a fee days, the took the money off my account and soon after I got Mail from UPS saying that they created a label but they‘re still waiting for for the parcel.

On the 16th of September I opened up a Support Ticket cuz I wanted to get some Infos about the delivery.
No anwers. (I know it can take some time till Support gets back).

Some days later, me being a little too excited, I opend a new Ticket, (22.Dez), same question, same no answer to date.
I know, it's the End of the Year, everything is busy, everything is closed for some Holidays.

Is there anyone in the same Situation?
Anybody still waiting on there Delivery?

Heyhey....
I wish you all a comfy travel to the next year.
Salute
Chriso

[dcjams]

Hopeless

Why oh why did they take retailing in-house?

You'd have had it by the 3rd or 4th if it was available in stores.

29 days since handing over a huge amount of money and they don't even contact you. How do they get away with it?