Ableton Forum

ha!

SubFunk wrote:... if that shit happened to any other company,

It did for me with Mackie's Tracktion

... i would have ditched it already a while ago...

And I did. But it took more than a year before I signed off from that experience. Lesson learned.

Dennis DeSantis wrote:Hi folks,

Please note that this is not the end of our bugfixing work. This is only the latest step.

We're anxious to see how this works for you, in real work situations.

Also, please note that we cannot simultaneously suspend future development efforts AND prepare a free add-on effect or instrument. Our focus right now is on getting Live as stable as possible.

As it should be, by all means. I like the feature set as it is pretty well, I just want it to be (even close) to as stable as it once was. To clarify, I personally am not asking for something 'new', as it could very well be a (nice) discount on an existing product, for instance. Although perhaps that wouldn't really help everybody who was affected. Still, you can't just put out something like that 'Quality' statement (a ballsy move, and one that I do respect, however...) and not do something about it. I mean, that's a pretty big deal...

P.S. Dennis- just wanted to say that I'm a fan of your music, and also that reverse engineering the content you put on a Computer Music special a few years ago got me going with using Racks, too. I'm glad Ableton have you aboard...

HeadrickProductions wrote:The quality thread should in my opinion be posted on the website itself, if you were really interested in letting folks know but I know that this would be suicide as far as busniess goes, but folks might apprecaite an honest approach as oppose to buying a product and then finding out whay they have bought into.


The Quality issue should be the first thing people see when they visit your site. In the long run people want a company that will stand by them.

It's not a question of corporate suicide, but rather that the quality issue is simply irrelevant to the vast majority of Live users who aren't having any problems.

The initial quality post was never meant to suggest that Live was horribly broken, but rather that there had been too many bugs reported which took too long to fix.

Best,

Dennis DeSantis wrote:

HeadrickProductions wrote:The quality thread should in my opinion be posted on the website itself, if you were really interested in letting folks know but I know that this would be suicide as far as busniess goes, but folks might apprecaite an honest approach as oppose to buying a product and then finding out whay they have bought into.


The Quality issue should be the first thing people see when they visit your site. In the long run people want a company that will stand by them.

It's not a question of corporate suicide, but rather that the quality issue is simply irrelevant to the vast majority of Live users who aren't having any problems.

The initial quality post was never meant to suggest that Live was horribly broken, but rather that there had been too many bugs reported which took too long to fix.

Best,

wow, which PR school did you attend?, me want a slice, seriously!

SubFunk wrote:wow, which PR school did you attend?, me want a slice, seriously!

I'm not sure if this is sarcasm or serious?

I really am trying to be as transparent as possible, so please do let me know if something's unclear.

Best,

so 10.6.3 running ok with 8.1.3rc?

Dennis DeSantis wrote:

SubFunk wrote:wow, which PR school did you attend?, me want a slice, seriously!

I'm not sure if this is sarcasm or serious?

I really am trying to be as transparent as possible, so please do let me know if something's unclear.

Best,

sarcasm, i can't deal with those professional aimed PR standard blurb statements, when it clearly was a mess... no worries i still love the program, still use it and have installed 8.1.3b plus 10.6.3 and will report

i just think people are way better of being honest. that is all. business or not business.

Dennis DeSantis wrote:

SubFunk wrote:wow, which PR school did you attend?, me want a slice, seriously!

I'm not sure if this is sarcasm or serious?

I really am trying to be as transparent as possible, so please do let me know if something's unclear.

Best,

I think the issue is that by removing the quality sticky, there is some implicit statement that there was no guilt. At least that's my reading of the sentiment.

I think all you have to do is to edit Gerhard's post and put a one-line in there saying "This is a direct response to our quality post, found here...[linkage]" and you're all done.

Not sure why, but we're a petty bunch, and I think little shit like that goes a long ways.

nebulae wrote:I think the issue is that by removing the quality sticky, there is some implicit statement that there was no guilt.
Not sure why, but we're a petty bunch, and I think little shit like that goes a long ways.

that!!!

but rather that the quality issue is simply irrelevant to the vast majority of Live users who aren't having any problems.

and THAT!!!

Thanks for the feedback.

The updated quality post now links to the original.

Best,

I think I have to counter the argument below which I think it's a bit unfair. We're raising the flags and complaining but come on! They don't owe us their lives, seems they just had a crappy software development iteration which does happen to every single software company (i've worked in software development in different companies for 20 years now and there's always going to be a case like that)

Now to be fair, I just had a kickass show Thursday night using Live 8.1.1, looping on stage (I go from bass to guitar to keyboards), using 3 keyboards, 4 amps, physical synths, guitar effects board, all controlled by Ableton and it worked BEAUTIFULLY. There was ONE glitch with Ableton sending a MIDI CC which activated the WAH effect on my guitar when I didn't want it to whenever there's a scene with an empty MIDI clip on the track that sends to my effects, and another little glitch on a synth patch being called incorrectly, but I had prepared for those eventualities, and the software DID ITS JOB when I needed it: in front of an audience. No crashes, no problems, had an amazing time.

http://facebook.com/zappienmusic

So yeah there are problems, but come on keep it real! The endoftheworld won't come via Ableton LOL

SubFunk wrote:

Dennis DeSantis wrote:

HeadrickProductions wrote:The quality thread should in my opinion be posted on the website itself, if you were really interested in letting folks know but I know that this would be suicide as far as busniess goes, but folks might apprecaite an honest approach as oppose to buying a product and then finding out whay they have bought into.


The Quality issue should be the first thing people see when they visit your site. In the long run people want a company that will stand by them.

It's not a question of corporate suicide, but rather that the quality issue is simply irrelevant to the vast majority of Live users who aren't having any problems.

The initial quality post was never meant to suggest that Live was horribly broken, but rather that there had been too many bugs reported which took too long to fix.

Best,

wow, which PR school did you attend?, me want a slice, seriously!

Dennis DeSantis wrote:Thanks for the feedback.

The updated quality post now links to the original.

Best,

Dude, I can't believe you moderated G like that. Now we know who's really running Ableton. Pwnage!

Tarekith wrote:yeah, I was kind of hoping that after all the crashes this year and stuff, they'd throw us a bone with a free 8.5 update. Maybe with a new instrument or effects included for free. or some candy.

carlosjhzapien wrote:a whole bunch of shit

cool, but did Live hold up through this epic trainwreck? http://www.youtube.com/watch?v=rzod3CotfAg