Ableton Won't Give Me My Free Live 5 Upgrade!!!

Discuss music production with Ableton Live.
zion15
Posts: 176
Joined: Sat Jul 09, 2005 7:19 am
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Post by zion15 » Sun Jul 31, 2005 8:57 am

Machinesworking wrote:"don't instal Live, and bitch for free updates that you really don't deserve", seriously, you bought Live 4, not 5, and though it's very nice of Ableton to give you 5, I really do not think they should have, you do not in fact deserve it. From what I can tell you are not a crack user, and I don't mean to imply you are but your reasoning is similar.

Sorry if that sounds harsh, but how do you really think it's a legit complaint? " I bought Live 4 a year ago, but because I didn't need it, so I want a free update to the next version!" I'm happy for you, that Ableton decided to be nice to you, but I'm not sure I understand why you need to bitch about it online? and like I said, the precedent you're setting isn't so good. If you really do have the cash to buy software you do not use, why in hell should you get free updates over people who struggle to buy software they do in fact use?
what the hell? seriously man. i'm usually trying to be diplomatic and calm but...

the upgrade rules say that if someone UNLOCKS THE SOFTWARE after certain date, he is eligible for a FREE UPDATE TO V5. it doesn't matter one bit whether someone who should get the update needs it or not, whether he (or she) is rich or poor, black or white, married or single. the policy says he should get the update. if it would be "if you have bought live4 before this and this date and you're so poor that you can't afford getting v5 update, you'll get it for free", it would be entirely different matter but it doesn't say that.

if the policy wasn't there, astral fridge magnet obviously wouldn't have complained. why pay for something when the rules clearly state you should get it for free? even if you have a well-paid job, it's always 150 euros (or whatever) that can be spent on something else or saved. it might even not be about the money but the principle - it'd definitely be so with me if i was in a similar situation. it doesn't have anything to do about the company being worth supporting or not either (i know abletons are) but just about the fact that you should be getting something for free. based on that, it IS a legit complaint.

if this really is some kind of personal conquest against rich people then fine, i'm not going to be any part of it. for the record, i'm a lousy student, my budget for a whole month (food, bus trips, etc.) is something like 200 euros after i pay my rent for a single 10 sqm room and a kitchen + living room shared with a roomie... and the only times i can actually buy anything extra is when i get some work at summertime or get any little gigs / project work offers which is usually like once or twice a year. i have a small but IMO very decent music making setup, since most of my spare money goes to things like that... i don't care. money's no meter for happiness.

but i still think that if it's said that "you get the upgrade for free if you've unlocked your software after this point" then anyone who has unlocked the software after that point should damn well get the upgrade. if someone has bought the software to his shelf when it's come out and hasn't used it, how does he differ from someone who's bought the upgrade a year later? both persons haven't been using live4 and both persons have a l4 upgrade in their hands.

frankly, you don't know what kind of guy astral fridge magnet is in reality and IMO you're in no position to accuse him of being a spoiled brat who has no use for stuff he buys. if it's about the stableness of his DAW then let it be.

like you said, you won't be getting any friends with that post - and i'm sure you aren't a bad guy at all but i do strongly disagree with what you said. and i'm kind of surprised that the original posts have raised so much negative feedback. and sorry for being somewhat harsh myself but i guess that's what you get with provocative posts like that :wink:
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telekom
Posts: 1128
Joined: Sun Apr 10, 2005 12:22 pm
Location: Glasgow, Scotland

Post by telekom » Sun Jul 31, 2005 10:55 am

Hey zion,
Thanks for that post - you saved me a lot of typing! Totally agree. Fridge Magnet may appear unusual to others for this non-registration of Live4, but I bet if you check out some of the nutters on here it won't be "reluctance to register software" that comes top of the "Most Fruitcake Behaviour" table.

It's wierd that people here are getting so wound up about this - Fridge just asked a civil question, got some replies and then Ableton displyed their usual brilliance by chipping in with solutions. How did that reasonable scenario turn into a whole bunch of bitching that Fridge is running crack copies of L4, and furthermore that he is some rich kid who doesn't deserve the software HE PAID FOR !!!

Honestly - some of you hicks are gonna turn this pleasant village into a fucking police state just because you didn't get extra whipped cream on your profiteroles. I don't give a monkeys whether Fridge is an aristocratic p***k or an ordinary musician who bought some software. He paid his money and he deserves what he paid for. Ableton (who actually stand to lose money on this point) can see that - why can't the whiners see that?

I heard a comment the other day about someone being a well balanced person because they have a chip on both shoulders. You know who you are. If fridge buys a car, doesn't drive it and then takes it for the free service, do you really think the garage are gonna turn him away - I can't service this, it's never been used. Really guys, get over yourselves.

If you scrimped to buy Live - well done. Use it well. But don't come on here and insult people and pollute the place because someone is more fortunate than you.

Rant over.
MacBook Pro Retina, Live 9.5, Reason, UC33, KRK RP5s, Teenage Engineering OP1, Korg ESX2, Korg Prophecy, Clavia Nord Lead, Bass, Guitars.
http://soundcloud.com/motorradkinophone

Machinesworking
Posts: 11551
Joined: Wed Jun 23, 2004 9:30 pm
Location: Seattle

Post by Machinesworking » Sun Jul 31, 2005 11:27 am

Astral Fridge Magnet wrote:
Machinesworking wrote:
Now this sort of thing has to come with a disclaimer. Astral fridge magnet, I do not know you, but your methodology is now a beacon for people like .....

:

Maybe they will change that in future and make it the date of purchase rather than unlock date.
Again, all I did was take advantage of an offer. I had no intentions to short change Ableton at all. They make a great product and their support is efficient and speedy too. They deserve all the revenue they get. So as some recompense I am buying Operator, a synth that I had no intention of getting.


I think you are being harsh. I agree that the precedent maybe isn't good, but I am sure the rules will change and I am happy too that Ableton were nice. I actually didn't expect it. But I didn't make the rules and I took advantage of an offer, which is what anyone else would have done.


I must say though, that I really didn't expect some of the negative and bitter responses.
Look at the title of this thread. how can you expect everyone to agree that you've been mistreated, or were facing the possibility of being mistreated, when you admit that basically you slipped in on a technicality?
I apologize about the rich guy jabs, sorry, but this whole thing is silly. I'm happy for you, but I think your tone about the situation was unreasonable. A technicality is still just that, and now that you have what you want, you're all roses about Ableton, again, look at the title of this thread.

Anyway no harsh feeling here. I don't take internet banter seriously. Some comedy sketch online compared the internet to an eighth grade chess club on crystal meth, armed with hand guns, I thought that fit pretty well. :wink:

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