Ableton Forum

The thing about it is, every time I contact support they say "delete package.cfg" and I do but it doesn't work.



So the rant goes on.

nebulae wrote:

abort wrote: Can I download version 3 since its not listed as a problem.? urrr!

yes, a very clam [sic] and rational choice

little miss spelling bee 'calm down'

C.....

A.....

L.....

M.....

abort wrote:

nebulae wrote:

abort wrote: Can I download version 3 since its not listed as a problem.? urrr!

yes, Im very clam [sic] and rational choice

I'm calm ...Live 7.0.9 seems to be a little better at handling my USB devices. Live 7.0.10 crashes every time is starts up. If I start Live 7.0.10 without USB devices it will function great.

7.0.9 will still hang on exit with USB devices, but It doesn't seem to give me a black screen of death when starting which is good. I think I' staying with 7.0.9 until all this gets fixed.

abort wrote:

abort wrote:

nebulae wrote: yes, Im very clam [sic] and rational choice

I'm calm ...Live 7.0.9 seems to be a little better at handling my USB devices. Live 7.0.10 crashes every time is starts up. If I start Live 7.0.10 without USB devices it will function great.

7.0.9 will still hang on exit with USB devices, but It doesn't seem to give me a black screen of death when starting which is good. I think I' staying with 7.0.9 until all this gets fixed.

Hi,

As I stated in my previous message, the "hanging" process is not the greatest problem you have (I'm quite sure it would happen with any version of Live), your greatest problem is the crash situation. Please contact support and they will help you!

Regards,
Amaury

I would say howz it goin abort? but I know your having a bad time, so, I just thought I'd say that I was having a bad time myself. I'd open Live and use it for say 5-10 minutes, the screen would then freeze and I'd get a hi pitched tone coming through the speakers, I'd then have to switch off the computer all together and reboot. When I restarted Live I'd get the 'Live had to shut down unexpectedly blah, blah, etc' and I would recover my work. Here's the kicker, if I disable the wireless internet connection it doesn't crash at all, I dunno, as long as it works eh?

Amaury wrote:

abort wrote:

abort wrote: I'm calm ...Live 7.0.9 seems to be a little better at handling my USB devices. Live 7.0.10 crashes every time is starts up. If I start Live 7.0.10 without USB devices it will function great.

7.0.9 will still hang on exit with USB devices, but It doesn't seem to give me a black screen of death when starting which is good. I think I' staying with 7.0.9 until all this gets fixed.

Hi,

As I stated in my previous message, the "hanging" process is not the greatest problem you have (I'm quite sure it would happen with any version of Live), your greatest problem is the crash situation. Please contact support and they will help you!

Regards,
Amaury

Alright ! I hope your not mad at me for posting this thread, your vary cool in my book Amaury. Thanks for trying to help.

abort wrote:Yeah. If the program is working ok then it will shut down ..Kill just fine.

well, coincidentally i've just started to get this again after my recent update to the latest "stable" version and it works fine, and live seemingly exits fine as well, until you check in the process manager you see the liveprocess still running and refuses to shutdown until it decides to release the drivers it's using, which can take everything from one minute up to 15 minutes, no matter if i shut all devices off or not.

fun.

nebulae wrote:this usually happens because the ASIO driver is locked up for some reason. This usually never happens with standard windows or WDM drivers. - meaning that Live has crashed, but the Live thread is locked up with the ASIO driver. When this happens, I don't know of any other way than to reboot.

I have the exact same recurring problem with an M-Audio Delta Audiophile 24/96 (latest drivers) on Windows 7 Professional 64-bit. No sound card related issues with Reason (any version) or Studio One on the same machine. I emailed support many crash logs but all they are saying is to try turning off VSTs to see if it helps. Not very helpful.

Jos

hi

i have the same problem every once in a while

use process explorer to get the pid number of locked program

then taskkill /f (pid)

have fun

mrobare wrote:hi

i have the same problem every once in a while

use process explorer to get the pid number of locked program

then taskkill /f (pid)

have fun

i guess, except that pskill doesn't work, even with forced switch.
nor does any other command.
the only thing that happens is that it claims that the process is killed but it still runs, and i can re-kill it again with pskill /f.
fancy that.

The only thing that works for me is to log out and/or reboot. Then, when I relaunch Live, it dutifully creates a crash support pack. Ableton has received over a dozen of these from me in the last year.

My guess is that Live (unlike Reason/Studio One) does something funky with the ASIO driver, causing some thread in Live to eventually wedge/crash, leaving the card in a bad state which then requires logging out/rebooting to properly reinitialize the driver.

yep, still a problem... kind of an expensive program.

I just want to chime in here and say it may not be exclusively an Ableton problem. The other day I was testing out Reaper 4 and I had this same sort of crash that I used to get with Live. I have a sneaking suspicion it was Access Virus Control though. It is a plug-in I don't use anymore typically but was giving it a go in Reaper just to see if it was more usable in that environment. The last time I had this "Live won't unload when crashing" was when using that plug-in.

I could be wrong of course, but I just don't have the energy anymore to do more scientific tests. I could never find a way to reproduce it every time.

Ive had lots of these crash/freeze prosesses since 8 came out. It always happens when reaching a ram limit. So I keep watching the task manager and the ram useage. It typically crash when passing 1.8gb of ram use. My system has 3gb total. (32 bit xp system) I think once I upgrade to a 64bit system, its possible to use more ram (about 2.4gb) before it crashes like this.

I talked with support almost a year ago about this, and got it confirmed. They know about it and they are working on it.

If Live 9 will be 64 bit, I think this problem wil be gone, on a 64 bit os system.

ze2be wrote:Ive had lots of these crash/freeze prosesses since 8 came out. It always happens when reaching a ram limit. So I keep watching the task manager and the ram useage. It typically crash when passing 1.8gb of ram use. My system has 3gb total. (32 bit xp system) I think once I upgrade to a 64bit system, its possible to use more ram (about 2.4gb) before it crashes like this.

I talked with support almost a year ago about this, and got it confirmed. They know about it and they are working on it.

If Live 9 will be 64 bit, I think this problem wil be gone, on a 64 bit os system.

when it crashes this is expected behaviour. mine ends up in this hung state upon shutting it down properly.
that shouldn't happen.