Nokatus wrote: Jarvisimon.
Do you have some particular reason to assume Ableton is not inclined to fix bugs in their newly released software?
Not at all. I think they will eventually do a grand job of making things run smoothly.
Nokatus wrote:You insist you want to hear an official statement on fixing bugs and releasing regular updates, even though it's a given that a company caring for their main product will try to make it work the best they can.
Yes, I would like to see an official statement. I think it's a perfectly reasonable thing to do considering it is now making them money and it has been released with known bugs. I have had a vague approximation of their first update which will be in around 2 weeks. It's not a reassuring plan though, is it?
Nokatus wrote:Realistically, when running a company and offering the end user a product, it's not necessarily comfortable to give official statements the likes of "yes, we will work on all bugs and offer you regular point releases", as anything can happen. Is it likely that something utterly unexpected will happen? No. But if something like that does happen, the last thing a company trying to overcome the situation needs is a whiny customer who goes on a rant, "but you TOLD ME you would already release this update, yadda yadda, you TOLD me yourself, blabla!"
I think the users entitlement to comfort is more important than the company's dislike of making official statements. It's actually quite a reasonable request when you think about it.
Whining customers is not a problem if this official statement is clear and concise as to what plans they have in place in regards to bug fixes.
No promises need to be made, just reassurances that they are working on it. If anything unexpected does happen, then why not give a brief outline as to what is happening? People are actually quite understanding when they are better informed.
Nokatus wrote: Rest assured, Ableton will realistically do their best to keep things running. As a customer from version 4 onwards (Live 8 working great over here, btw), I have learned that. Call it what you like, you are asking them to commit themselves to a promise. Why? Have you demoed version 8.0.1 yet, to see how it runs on your system? Have you encountered a showstopping bug on your system?
I am not asking for any promises and no I have not demo'd 8 yet, other than the beta. I shan't be doing so either. Without knowledge of some concrete bug fixing plans, I would rather wait a couple of months or thereabouts. It will be a lot better by then.
Nokatus wrote:Are you sure you aren't just being a (so called) difficult customer?
I can see why you are thinking that but why does me wanting some official reassurance mean i'm any more difficult than the Abes for not wanting to give us any?
Some users found it to be too unstable on the first day of its release and have reverted back to 7. I think they'd love to know when their needs are to be addressed. After all, they've parted with a lot of money and don't feel as if they can use it.
In fairness, others (such as yourself) have reported no problems whatsoever. One person thought it was stable and then soon after found a problem with templates. It was posted in this thread so go back and have a look if you like. Admittedly (and possibly because it was posted in this thread) the Abes got onto it right away and found him a workaround, which is a sign that they are very much on the case. However, it's not a fix.
In one of my early posts in this thread I was asked what I thought they could say in regards to bugfixes. I don't think they expected me to answer but I did anyway.
My answer read: "Thanks to everyone who beta tested the software, however, we realise that there is still some way to go before live is fully stable, therefore we will be releasing updates once a week which will comprise of all fixes we have worked on during that week, so please be sure to post details of any issues you seem to be encountering to
bugfixes@ableton.com".
I think it's quite a reasonable statement. I don't mind if they don't want to do it verbatim, however, I still think the reassurance of a definite plan would go a long way. My argument is no plan other than the "we'll get round to updates when we get round to updates" stance isn't any reassurance at all.
Unfortunately this thread got more heated when people started to put me down for suggesting the Abes give firm reassurances then started twisting my original request into something I never meant. Have a good read if you like. I'm afraid it borders on childishness, though the grammar isn't too bad, which makes things easy to read if nothing else.
Amazing stuff
