Ableton Forum

Tone Deft wrote:

davepermen wrote:and he never considers to think about what i said or consider it.. sad asocial behaviour.

if it's any consolation he's not having a good time.

no, i'd prefer him to have a good time. that's what everyone here deserves, and it's why i try to help people find ways to work around the bug chaos we have right now, and try to motivate them to help to get beyond the chaos, help ableton to get all solved as fast as possible.

the guy's being the necessary pain in the ass Ableton needs right now. I think he is over the top but for all the crap he catches he reigns it in OK.

the abes agreed that they have problems. from this point on, they don't need anyone still piss on them. instead they should let them work, and support them at their hard work they have to do now: fix more than a year of chaos.

3phase - I saw in another thread that you're moving to Live 7 for your show, that's the move.

at least it helps him. still won't help solving the bugs he happens to have so often. but he won't listen.

as said, i hope everyone to have a good time. and i hope the chaos is solved soon.

the sperm man just wants you to have a good time!

someone wrote....

"
1. I have a serious problem.
2. I spend hours trying to fix it with no luck.
3. I email and send a report to Ableton.
4. They offer little in the way of help and basically tell me it's my problem.

THAT is the NORM at the moment. Not the exception, but the rule. And that is fucking frustrating as hell.

"

I too complained of this, and I even took it personally. But then talking with other users, this feeling is more pervasive than I was aware. I know now that Ableton is doing its very best to make version 8 stable and I'm looking forward to the next major release so that Live can go back to being AWESOME AS USUAL.

That said....I don't think Ableton is great at communicating with their users. I don't know if its a staffing issue, a cultural issue, or what, because I know diddly squat about how they work. From my outsider perspective, given how long it takes for them to acknowledge, identify and act upon bugs, it sounds to me like they could use some more dedicated QA testers and tech support people...to free up the core engineers to do their work.

ShelLuser wrote:

HeadrickProductions wrote:I love the fact that we are expected to pay for a product and then help fix it........It should either work out of the box or not be sold.....And no these are real people complaining cause we spent money on this software...DOES THIS MAKE SENSE TO ANYONE OUT THERE EXCEPT ABLETON PROGRAMMERS and the ableton "friends" that keep defending them.

I have to wonder: are you using Windows by any chance?

^^^read the post above you..

shouldn't matter ..
but I think MAC people are having more or less the same experiences using live8..

ShelLuser wrote:
And at such points I cannot help wonder how much and long they demo'd and tried Live 8 before switching.

before switching back to L7 ? just no time anymore to wait ..and no trust in the actual state..
i work since month with the expiring betas but any single new one causes other parts of the user base crashes.. i dont like to risk that it is maybe my turn again with .b7, exactly when i have to go on stage again..which is in 4 weeks
You know murphys law and i know L8 by now.. wouldnt be a surprise anymore.

sorry man.. the situation did´nt became a single bit better since the quality anouncement.. because ableton is timelimiting the betas the user has no possebilty to go on stage with the version he knows..
I felt confident enough to do it with b4, because it was the first version where i went thru a dense sessions over 24 hours without issues... The really first time..and therfore promissing
..but that is history now..
Every new version has new people that have crashes..

What shall i do in such a situation where .b4 is not available anymore?.. continuing the betatest? risking it again?

Its still totally unpredictable how a beta will behave..
The dont have continues progress in the moment.
More people seem to have issues with b5 and b6 ..no official statements allow to judge about the status or predict which parts of the userbase have problems now.. seems that more crash reports come from windows users theese days..
But only ableton knows that..
No info or the mention of the date of a release version..
This will go on for weeks to come..pretty sure about that now
And.. there is defenetly no way to go back to 8.1.1 and
all earlier versions involve data loss..

L8 is and was a trap..its designed like a trap and it feels like one..
you only can escape it by loosing an arm or a leg...

but that eventually grows back... the careless image i have now from the company will stay longer

ShelLuser wrote: And at such points I cannot help wonder how much and long they demo'd and tried Live 8 before switching.

Eh.

One of the things that's been popping up quite frequently here and in the support section is that people are experiencing new bugs and crashes WELL AFTER THEY HAVE SWITCHED TO LIVE8 AND WITHOUT ANY NEW HARDWARE, SOFTWARE, OR UPDATES TO EITHER. I'm one of them. I believe taximouse had also been using Live8 consistently before she started having issues.

Far as I can remember that didn't really happen with 7.

LoopStationZebra wrote:

ShelLuser wrote: And at such points I cannot help wonder how much and long they demo'd and tried Live 8 before switching.

Eh.

One of the things that's been popping up quite frequently here and in the support section is that people are experiencing new bugs and crashes WELL AFTER THEY HAVE SWITCHED TO LIVE8 AND WITHOUT ANY NEW HARDWARE, SOFTWARE, OR UPDATES TO EITHER. I'm one of them. I believe taximouse had also been using Live8 consistently before she started having issues.

Far as I can remember that didn't really happen with 7.

No..all previous versions of live even the ones that was problematic had constant improovements and was sorted at least half a year after release.. this is the first time that new issues still pop up 1 year later..

ShelLuser wrote:

3dot... wrote:shouldn't matter ..
but I think MAC people are having more or less the same experiences using live8..

Sure, but that wasn't my point.

...sorry ..I guess I misread..

3phase wrote:

LoopStationZebra wrote:

ShelLuser wrote: And at such points I cannot help wonder how much and long they demo'd and tried Live 8 before switching.

Eh.

One of the things that's been popping up quite frequently here and in the support section is that people are experiencing new bugs and crashes WELL AFTER THEY HAVE SWITCHED TO LIVE8 AND WITHOUT ANY NEW HARDWARE, SOFTWARE, OR UPDATES TO EITHER. I'm one of them. I believe taximouse had also been using Live8 consistently before she started having issues.

Far as I can remember that didn't really happen with 7.

No..all previous versions of live even the ones that was problematic had constant improovements and was sorted at least half a year after release.. this is the first time that new issues still pop up 1 year later..

lol. I think that's what I was trying to say. 8 is the first time where new bugs keep cropping up. Isn't that what I'm saying? I'm lost.

it's another new bug.

/save

Rolleyes? What did I miss?

LoopStationZebra wrote:Isn't that what I'm saying? I'm lost.

you're not lost, it's a bug in the Albeton fforrumm.

That was exactly what I found, different Au's / Vstis crashing ableton, dagging stuff from the browser, freezing stuff etc. Narrowed it down to the ram usage as Onisphere seemed to be giving me the most problems, their tech supprt said that it was due to system ram. Lowered the system ram usage by bouncing and flattening and presto, stable live. You need to be on the new beta though. It is pretty stable, I know there were some problems with loads of AU's if you go through the changelog post 8.1. . .

taximouse wrote:someone wrote....
"1. I have a serious problem.
2. I spend hours trying to fix it with no luck.
3. I email and send a report to Ableton.
4. They offer little in the way of help and basically tell me it's my problem.

THAT is the NORM at the moment. Not the exception, but the rule. And that is fucking frustrating as hell."

this is my experience, too. i went through over a month of emails with support for 8.1.1 crash issues before they told me that there is a one line 'options.txt' fix for my major issue (certain au's crashing live) that had been announced 5 weeks earlier. fail.

tw1nstates wrote:That was exactly what I found, different Au's / Vstis crashing ableton, dagging stuff from the browser, freezing stuff etc. Narrowed it down to the ram usage as Onisphere seemed to be giving me the most problems, their tech supprt said that it was due to system ram. Lowered the system ram usage by bouncing and flattening and presto, stable live. You need to be on the new beta though. It is pretty stable, I know there were some problems with loads of AU's if you go through the changelog post 8.1. . .

this is most likely the source of my crashes...most of them coming from sets with piles of omnisphere and eastwest play instances. if someone at the other end of [email protected] had just told me this might be an issue, it would have saved me days and days of lost time.

so how did this previously awesome company fall apart so quickly? oh how the mighty have fallen. (when i first heard the bitwig news, there was a tiny spark of nervousness in the back of my mind. maybe it was right?)