What to do if the EIC Woodwinds pack would not install?

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Alex
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Location: Ableton Headquarter

What to do if the EIC Woodwinds pack would not install?

Post by Alex » Thu May 28, 2009 3:22 pm

Hi folks,

Unfortunately the Woodwinds package of several EIC DVDs seems to be corrupt which makes it impossible to install that package.


If you have an appropriate Internet connection you can download the correct Woodwinds packages here:
http://downloads.ableton.com/packs/80/E ... s_v8.5.zip (1,9 GB)
http://downloads.ableton.com/packs/80/E ... x_v8.5.zip (132 MB)

Note: please be sure to fully unzip the file before trying to install the Pack. Attempting to install the Pack via the Windows zip file preview may cause errors.


If that file is to big to download, please contact customercare@ableton.com
with a subject like "Broken Woodwinds package".


We currently preparing the production of new EIC DVDs to fix that problem as soon as possible.
We apologize for all the inconveniences and appreciate your patience.

Kind Regards
/Alex

camiel
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Joined: Fri Jan 06, 2006 5:51 pm

Re: What to do if the EIC Woodwinds pack would not install?

Post by camiel » Sun May 31, 2009 12:21 pm

thanks

xiotex
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Joined: Mon Feb 02, 2009 10:24 am

Re: What to do if the EIC Woodwinds pack would not install?

Post by xiotex » Sun Jun 07, 2009 11:34 am

Ah, should have come to the forums first. I just fired off a technical support email when they failed to install.

hereschenes
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Location: Adelaide, SA

Re: What to do if the EIC Woodwinds pack would not install?

Post by hereschenes » Wed Jul 08, 2009 3:39 am

Does this pack work on the Mac version of Live 8 as well? I just received my boxed version of Suite 8 and had this problem trying to install on OS X Live 8.0.4.

Amaury
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Re: What to do if the EIC Woodwinds pack would not install?

Post by Amaury » Mon Jul 13, 2009 10:09 am

hereschenes wrote:Does this pack work on the Mac version of Live 8 as well? I just received my boxed version of Suite 8 and had this problem trying to install on OS X Live 8.0.4.
Hello,

Yes, the downloadable file should work on Mac too.
http://downloads.ableton.com/packs/80/Woodwinds_v3.zip

Regards,
Amaury
Ableton Product Team

Martin44
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Re: What to do if the EIC Woodwinds pack would not install?

Post by Martin44 » Sat Jul 18, 2009 1:52 pm

Hi,

I installed the woodwinds download today and got the message:
The installation could not be completed

EIC2 Woodwinds: Installed only partially (Version 1.2)
EIC2 Woodwinds: Live Pack updated from version 1.2 to 8.3.
What does this mean?
Free MP3 music download:
http://rocking.mobi

sunnymeade
Posts: 9
Joined: Mon Jul 27, 2009 7:13 pm

Re: What to do if the EIC Woodwinds pack would not install?

Post by sunnymeade » Mon Jul 27, 2009 7:22 pm

Just had this very same error, plus a load of others, after installing update 8.0.4, glad I came in here first.

Update - just wanted to say thanks to Ableton for their great support :D . I emailed customer support about the missing woodwind files yesterday and they have already replied confirming they are sending out a new DVD with the files on it. Excellent customer support!

dr1ver
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Joined: Wed Jul 22, 2009 3:41 pm

Re: What to do if the EIC Woodwinds pack would not install?

Post by dr1ver » Fri Jul 31, 2009 2:46 pm

Adding the error message to this topic, making it easier to find in searches:
(I wouldn't have contacted tech support if I'd found this!)

F:\EIC Packages\Woodwinds.alp: Failed reading Live Pack File (This Live Pack is corrupt.

An error occurred while reading "F:\EIC Packages\Woodwinds.alp"
Apparently, the document was created by a more recent, and incompatible, version of Live than this.

jca78
Posts: 15
Joined: Sun Aug 16, 2009 8:21 pm

Re: What to do if the EIC Woodwinds pack would not install?

Post by jca78 » Sat Aug 29, 2009 7:42 pm

same here, funny if this has been going on since may that the new disc are not in the boxes yet. hmmm. downloading the link above hope this helps.

thanks dr1ver for adding that corrupt message. i had that and a search turned up nada, i fired off to cs as well. hope this pulls in more people that need the help.

sdfoutz
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Joined: Fri Sep 11, 2009 7:39 pm

Re: What to do if the EIC Woodwinds pack would not install?

Post by sdfoutz » Sat Sep 19, 2009 2:51 am

Thanks Alex. You answered the question before I posted it.

albrecht
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Joined: Sat Oct 10, 2009 2:14 pm

Re: What to do if the EIC Woodwinds pack would not install?

Post by albrecht » Sat Oct 10, 2009 2:26 pm

the download would take over 6 hours on broadband
and my ISP has imposed a monthly download size limit

is there a shipped option?

fabrice segura
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Location: nice/france

Re: What to do if the EIC Woodwinds pack would not install?

Post by fabrice segura » Sun Oct 11, 2009 11:42 pm

i bought the live8 suite box...and i have problems with two dvd...my macbook pro can't read them and eject dvds :?

Larvi
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Joined: Tue Nov 17, 2009 5:58 pm

Re: What to do if the EIC Woodwinds pack would not install?

Post by Larvi » Tue Nov 17, 2009 5:58 pm

Thank you this is exactly the post I've been looking for :)

kcinsu
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Joined: Fri Nov 14, 2008 4:54 am

Re: What to do if the EIC Woodwinds pack would not install?

Post by kcinsu » Wed Nov 25, 2009 2:32 am

lol, I just tried installing the DVD like 10 times... come to the forums and this topic is at the top of the page.

Thanks!

smaucher
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Re: What to do if the EIC Woodwinds pack would not install?

Post by smaucher » Sun Dec 06, 2009 3:02 pm

xiotex wrote:Ah, should have come to the forums first. I just fired off a technical support email when they failed to install.
mee, too! :?
you start bleeding - I start sceaming
propaganda 1985

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