Ableton Forum

hey, Im new to this, but things were working fine with my Live8 upgrade, until my external HD crashed, now when I log into Live8 i get this blank message box with a Live8 icon and an OK button!? I cannot access my Live beyond that. I also DLd the newest version with the bug fixes. Any suggestions?


Jeff-Izm

looks like this:

Hi Jeff,

This looks like your Live installation got damaged. Please try to reinstall the application:

-- download the most recent version,
-- drag the folder in the dmg somewhere on your harddrive,
-- if os x asks you whether to replace a previous version click ok.
-- if you had Live in the dock remove it from the dock and drag the version from the folder you just installed to the dock.

Hope this helps.

Best, Tobias

Thanks T, Il try it again and see what happens.

so, I tried the steps mentioned with the same result. Im confused. Any other suggestions?

Hi Jeff,

unfortunately, I don't have any quick suggestions right now. Please contact support with your issue.

Best, Tobias

Ive contacted support, and have not received a reply yet.

I have the exact same issue! .......no reply yet either!

i wound up speaking with someone at Ableton tech support and they walked me through deleting some template files and such that helped clear up the issue.. I dont remember exactly what we did though.