Ableton Forum

Hi all,

first let me say that I love Live 4 - simply awesome! BUT... I keep running into problems when working on pretty simple stuff (putting together a mix set) and I get the above mentioned error. When I go to re-open the file, I keep getting the same message when I click on scenes - I can click on ok and keep working, but when I save and try to open again, the same thing happens until eventually I'll get a windows error and it shuts live down completely. I have lost HOURS of work because of this problem and an now running behind on some projects. In some cases I am using nothing external to live (no vsti's, effetcs, etc) - is anyone else running into this? I would love to get an answer because this is getting VERY frustrating!

My System:

Live 4
Dell Inspiron 8600 Intel Centrino 1.5Mhz
1G RAM
7200RPM HD
MAudio Firewire 410
Win XP (SP1)

any and all help would be greatly appreciated!

Hello Mehalic,

Please mail me the "Log.txt".
C:\Documents and Settings\your user name\Application Data\Ableton\Live 4\Preferences

Best,
Ch. Kleine
[email protected]

Thanks Kleine! A multitute of logs have been sent your way, and I have a whole lot more where those came from.

Live now crashes for me at least 3 times a day. It's getting to the point where I cannot work in live 4 anymore - I may revert back to 3 until I can figure out what the hell is going on! Thanks agian Kleine, mucho appreciated!

I have yet to hear back from support - this is ridiculous. I work in the tech supprt realm myself and would never leave a customer without any communication for 3 WEEKS!

I realize you guys are busy and have released 2 updates - but still, simple email telling me that I could try updating would've been nice (or any sort of trouble shooting ideas - reinstall even). I sent in a TONNE of logs, still haven't heard anything back. Admittedly, the .03 release has caused Live to stop freezing as regularly as before, but I still get the above mentioned error from time to time. And it has corrupted some of my song files. In other words I have lost tracks. Is this a lost cause?

Frustrated user.

Again, love the product when it works, but there is no way in hell I would use this in a live performence at this point, way to unstable (for me).

Hi Mehalic,

we are sorry for the inconvenience. Currently our support is heavenly overloaded. Please see my posting in http://www.ableton.com/forum/viewtopic.php?t=12729 and contact me directly.

regards,
Alex

thanks Alex - the logs have been sent in.

However, I just got back from a business, went to start up live - everything starts up great, but I cannot click on any of the transport controls?!?! I try to hit space bar to play a song, and nothing happens? I see the play button being 'virtually pushed in', but live does not play anything (I have also tried clickinng on it). I tried hitting the scenes play button, but again nothing?!?! I have no idea what is wrong. It was working before I left, now I can't even play a song. Frustrating.

I'm going to reinstall and see if that has any effect.

Frustrated user....



MM

reinstall fixed the transport bar issue - still pretty weird though!



MM