OT - my letter to Verizon (aka a warning people who sign up)
Posted: Thu Dec 17, 2009 11:40 pm
I have to write a letter to a Collection Agency now because Verizon is continually screwing me over. The below letter explains the situation in basic. I have talked to countless Verizon phone reps that don't want to deal with my problem and have transfered me back and forth. I have visited the stores (multiple stores) many times. They put me in collections state now, and I talked to the collections agency today and they basically told me I was lying to them and I used their service, which I did now. The collections rep said that I now need to write a letter in to the agency to explain the situation. Below is what I wrote and will send off tomorrow.
This is basically a warning to those people that are thinking about signing up with Verison. From the very start they have completely effed up. I'm driving to the store tonight to again explain my situation and show them the collections letter, the bills, the emails to customer reps over many months, and have them look at all my call logs in their system... I have also used their online chat help which was useless too...
Dear Collection Agency & Verizon,
I have a bill with Verizon for $106.05 that I do not owe. The following letter explains why.
I signed up for Verizon Fios service this summer online, and I received an email receipt that stated that they signed me up for DSL and Direct TV. They signed me up for this because although the website said I had Fios in the area, they were unable to supply it. I did not want these services, so I called in to each department and cancelled those services less than 24 hours after signing up. I cancelled everything with them right away after they transfered me back and forth to various reps. When I called in and cancelled, I was assured that I would not have to pay any fee whatsoever, and the cancellation is free. I was specifically told this, and I’m sure the Verizon notes concerning the call will say this.
A few weeks later, I received a package from Verizon. I think it was a modem or something for DSL, but I did not open it. I went to the store, and they said they accidentally sent it to me thinking I was in the system still. They confirmed I was cancelled and said I would not be charged and they’ll send it back for free. The store was in Lynnwood, Washington.
A month later I received a bill from Verizon. I was confused as to why I recieved this bill since I cancelled right away and was told I would never be charged. I called in to Verizon and they told me that they saw me as cancelled right away, and I shouldn’t worry about the bill. They said it was a mistake on their part, and they’re sorry for the confusion.
I received another bill the next month and called in again and they gave me the same response. They said I shouldn’t have been charged and they were sorry. I owed nothing. The customer rep even told me she would note this problem in the logs so that if anything happens in the future concerning this issue, there would be a history to review.
I do not know why I am being charged for this when I have never had their service, or were even set up for service. No one from Verizon ever came to my door. I cancelled within 24 hours of signing up, and was told by them repeatedly that I do not owe anything to Verizon. I now am being charged by a collections agency. I have great credit and make sure to keep it that way. This absolute lack of care about my situation on Verizon’s side is slandering my credit score now. If it continues I will seek legal support.
Please synch up with Verizon and settle this because every time I call them I am told I do not owe any payment and they have said many times it was their mistake for charging me. I work for a separate telecom company and I know they keep notes on customer calls, so my calls with their agents should be logged and it will be proof that they verified that I do not owe any fee.
This process has gone on and on for months and the customer service has been very unhelpful and apparently has been lying to me the whole time.
Thank You,
Thank You,
This is basically a warning to those people that are thinking about signing up with Verison. From the very start they have completely effed up. I'm driving to the store tonight to again explain my situation and show them the collections letter, the bills, the emails to customer reps over many months, and have them look at all my call logs in their system... I have also used their online chat help which was useless too...
Dear Collection Agency & Verizon,
I have a bill with Verizon for $106.05 that I do not owe. The following letter explains why.
I signed up for Verizon Fios service this summer online, and I received an email receipt that stated that they signed me up for DSL and Direct TV. They signed me up for this because although the website said I had Fios in the area, they were unable to supply it. I did not want these services, so I called in to each department and cancelled those services less than 24 hours after signing up. I cancelled everything with them right away after they transfered me back and forth to various reps. When I called in and cancelled, I was assured that I would not have to pay any fee whatsoever, and the cancellation is free. I was specifically told this, and I’m sure the Verizon notes concerning the call will say this.
A few weeks later, I received a package from Verizon. I think it was a modem or something for DSL, but I did not open it. I went to the store, and they said they accidentally sent it to me thinking I was in the system still. They confirmed I was cancelled and said I would not be charged and they’ll send it back for free. The store was in Lynnwood, Washington.
A month later I received a bill from Verizon. I was confused as to why I recieved this bill since I cancelled right away and was told I would never be charged. I called in to Verizon and they told me that they saw me as cancelled right away, and I shouldn’t worry about the bill. They said it was a mistake on their part, and they’re sorry for the confusion.
I received another bill the next month and called in again and they gave me the same response. They said I shouldn’t have been charged and they were sorry. I owed nothing. The customer rep even told me she would note this problem in the logs so that if anything happens in the future concerning this issue, there would be a history to review.
I do not know why I am being charged for this when I have never had their service, or were even set up for service. No one from Verizon ever came to my door. I cancelled within 24 hours of signing up, and was told by them repeatedly that I do not owe anything to Verizon. I now am being charged by a collections agency. I have great credit and make sure to keep it that way. This absolute lack of care about my situation on Verizon’s side is slandering my credit score now. If it continues I will seek legal support.
Please synch up with Verizon and settle this because every time I call them I am told I do not owe any payment and they have said many times it was their mistake for charging me. I work for a separate telecom company and I know they keep notes on customer calls, so my calls with their agents should be logged and it will be proof that they verified that I do not owe any fee.
This process has gone on and on for months and the customer service has been very unhelpful and apparently has been lying to me the whole time.
Thank You,
Thank You,
