Ableton Forum

I am not trying to be a nit or start trouble, but I lose my confidence and am concerned when I try to call North American support line listed on the company's website for past 2 days only to get a busy signal. No automated message, no prompts...just a busy signal.

You list this number and its hours of operations, so how come it is not working??? If your support is down, update your site! Say our tech support is currently unavailable, this is extremely unprofessional.

Same goes for this forum, most posts go unanswered and lost in 100s of complains about bugs. I made one 2 days ago and received one response from a forum member telling me to isolate my VSTs one by one. Well, great I knew to do that myself.

DISCUSS.

Hello,

The phone support:
It´s a technical issue, sorry for this - we hope to improve this. We offer phone support for north america but we
operate from europe - means we transfer the calls (to our costs) via internet to europe. Therefore you get
a busy signal when the line is busy. I assume you had bad luck calling the phone support.

The forum: please see:
http://forum.ableton.com/viewtopic.php?f=2&t=101830

Thanks!
Christian

kleine wrote:Hello,

The phone support:
It´s a technical issue, sorry for this - we hope to improve this. We offer phone support for north america but we
operate from europe - means we transfer the calls (to our costs) via internet to europe. Therefore you get
a busy signal when the line is busy. I assume you had bad luck calling the phone support.

The forum: please see:
http://forum.ableton.com/viewtopic.php?f=2&t=101830

Thanks!
Christian

Thanks Christian.

I have emailed support with my log.txt. Non stop problems since V8, I cannot go a day without a failure. Please get back to me with some suggestions!

Thanks

E-mail support has responded very quick and are now investigating my issues I have submitted.

Thumbs up to Ableton, let's see where this takes us

Best Regards,

OB