Ableton Forum

I have a song in Live set at 175. It plays fine.

When I export, the file I'm given is considerably slower.

I've done this for years and never ran into this issue. Whet the hell is going on?!

this is killing me.

It could be a samplerate issue - does the file also playback slower when re-imported into Live?

Best,
Christian

kleine wrote:It could be a samplerate issue - does the file also playback slower when re-imported into Live?

Best,
Christian

It seems to playback at the right speed in Live (once I turn off the warping). But way slow in Pro Tools.

I've tried exporting at different sample rates, new settings in Pro Tools, etc. There's really no good reason why a song should sound one way in Live and another when it is exported, is there?

ttt

yep.

Please send us your Log.txt to check if there´s a problem with your installation.
The Log.txt file can be found in following location:
•Mac OS X: /User/Library/Preferences/Ableton
•Windows (Live 4 and later versions): C:/Documents and Settings/yourusername/Application Data/Ableton/Live/Preferences
•Windows Vista/Win7: c:/users/username/appdata/roaming/ableton/live/ preferences/

Note that on some Windows systems the application data folder is hidden by default. Here is what you have to do to make it visible:
Windows XP/2000
1.Launch Explorer.
2.Select Tools/Folder Options/View.
3.Check "Show hidden files and folders."

-> Christian

Also, please give us more details about your setup (audio interface, driver type, used sample rate settings etc. )
I had such a scenario in the past where it helped to update the firmware of the interface.

Best,
Christian

megahurt wrote:

kleine wrote:It could be a samplerate issue - does the file also playback slower when re-imported into Live?

Best,
Christian

It seems to playback at the right speed in Live (once I turn off the warping). But way slow in Pro Tools.

I've tried exporting at different sample rates, new settings in Pro Tools, etc. There's really no good reason why a song should sound one way in Live and another when it is exported, is there?

Sounds like a Pro-Tools issue

H20nly wrote:Sounds like a Pro-Tools issue

Aside from the fact that audio from everywhere else imports and plays fine in Pro Tools.

it was a joke and an example of what bad support would say/do.

it looks to me like you have people working on your case. i know its frustrating that the person who answers the phone doesn't have the exact answer to your problem, but its not like Ableton is an ISP or ILEC with 100,000+ employees that have scripted answers for every question in some half ass database with a bad search feature that you have to be put on hold for 3+ times by someone in some far off (other) country who doesn't know his way from a hole in the ground and calls himself Joe, due to the fact that his actual name contains significantly more consecutive consonants than the language being spoken allows for. No, its a small team of people that will get you your answer if/when they can. Fortunately for you, they still do this even when you're barking.

in case you are on a mac you might use the good ol software soundhack from Tom Erbe to check the original source samplerate...

but actually i thought live is dealing with that automatically.. one of the points where live is better than the other DAW´s..

http://www.soundhack.com/freeware.php

kleine wrote:Please send us your Log.txt to check if there´s a problem with your installation.
The Log.txt file can be found in following location:
•Mac OS X: /User/Library/Preferences/Ableton

-> Christian

Also, please give us more details about your setup (audio interface, driver type, used sample rate settings etc. )
I had such a scenario in the past where it helped to update the firmware of the interface.

Best,
Christian

Here is the log file:
http://dl.dropbox.com/u/1589586/Log.txt

Digidesign 192 I/O
CoreAudio Driver
44/24Bit (but tried many variations)