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need help with mpk49!

Posted: Wed Dec 08, 2010 2:46 am
by Arrrpirate
i just got my mpk 49, and i cant connect it to my computer. i have installed the editor software. i open up ableton and it doesnt register that it is there. i go to the preferences and it doesnt say thats it there at all. i cant work my problem out. help

Re: need help with mpk49!

Posted: Wed Dec 08, 2010 3:59 am
by Arrrpirate
BUMP
someone must know. ive just got my mpk49. i took it out of the box, plugged in the mpk and loaded ableton. i went to preferences and selected mpk49 in the first drop down menu. then nothing else happened. i dont even think that my computer registers the mpk at all. how do i fix this? are there any drivers i need or something?

Re: need help with mpk49!

Posted: Wed Dec 08, 2010 5:41 am
by Arrrpirate
this is what comes up when i go to the midi/sync tab of preferences with my mpk plugged in
http://www.flickr.com/photos/56856409@N08/5242710561/

Re: need help with mpk49!

Posted: Fri Dec 10, 2010 3:55 pm
by Ableton_David
You should try downloading the latest drivers from Akai, then see if your computer will recognize the controller. If it doesn't, then you'll want to contact Akai technical support.